As an integral part of our dynamic team, you will play a crucial role in upholding our organisation's commitment to sustainability. Regardless of your specific role in marketing, HR, procurement, or any other department, we expect all employees to actively embrace and adhere to our sustainability policies. Your dedication to environmentally conscious practices, resource efficiency, and ethical considerations will contribute to our collective efforts in fostering a responsible and sustainable workplace. We believe that each team member, regardless of their functional area, plays a vital role in promoting and implementing sustainable practices that align with our organizational values. Exeter City Football Club seeks to ensure the safety, safeguarding and wellbeing of all children, young people and adults at risk who engage in its activities. As part of the Matchday Bar Staff team you will work in one of our busy bars situated within St James Park. Each matchday you will work as part of the team to serve spectators a variety of beverage products and snacks in an extremely fast paced environment. You must be willing and able to follow instruction to ensure service runs successfully. This role requires: • Age 18 • A passion and pride in delivering exceptional customer service ensuring a positive and friendly environment. • A need to be dynamic and enthusiastic to provide an excellent drinking experience for all customers ensuring customer needs and expectations are met if not exceeded. The key responsibilities of this role are: • Ensure you have a full understanding of the menu offered to be able to provide full product knowledge to customers. • Prepare and serve alcoholic and non-alcoholic beverages. • Serve bar snacks. • Check customers’ identification and confirm it meets legal drinking age, ensuring Licencing regulations are adhered to. • Ensure cash handling procedures are followed when taking cash and card payments. • Interact with customers, ensuring orders are taken accurately and customer needs and preferences are met/assessed making appropriate recommendations. • Collect glasses ensuring they are cleaned and restocked. • Ability to follow stock rotation and replenishment procedures. • Be responsive to colleague and customer requests and queries. • Maintain a fast-paced environment. • Work within your team to take ownership of problems and provide solutions/resolutions. • Work as part of the team to ensure that all bars are maintained to a very high standard of cleanliness and safety in accordance with company policy, Health and Safety, SOP and statutory requirements. • Ensure you are familiar with emergency and evacuation procedures. • Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of your supervisor or where appropriate a steward. • Always ensure a professional appearance and comply with any company uniform requirements. • Be a positive ambassador of the Club for all events. • At all times, comply with company policy and code of conduct. • Attend staff training and meetings as required. • Perform any other reasonable tasks asked of you. This Job description should not be regarded as exclusive or exhaustive. It is intended as an outline indication of the areas of activity and will be amended in consultation in the light of the changing business needs. Please note that you must download and complete our application in full - paying particular attention to supplying the reference information as per the guidelines on the form. In addition, in place of a face to face interview, we have requested that you complete the answers to 3 application questions in video format. Only applications with this fully completed will be accepted.