As a Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. You will make initial contact with victims via the telephone, then tailor the support to the victim’s preferences (e.g., home visits or conference calls) to explain our services and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.
Responsibilities
* Manage a caseload of self‑referred and referred service users, providing information and advocacy to help them navigate the criminal justice process.
* Conduct risk and needs assessments, ensuring each victim receives tailored support and information.
* Identify barriers to accessing services and work with partners to provide ongoing support.
* Keep accurate and confidential case records.
We are seeking a dedicated and compassionate Caseworker to join our Operations team in Lincolnshire working 22.5 hours per week. Please note that this role may require regular travel throughout the area.
Do you want to make a difference every day to the lives of victims? Do you want to advocate for change and improvement for those who need it? Are you resilient and adaptable? Can you work effectively with a focus on support and care? You will have an understanding of the impact of crime on victims and experience in delivering services within a statutory, voluntary, or multi‑agency setting. Experience in managing a caseload and performing risk and needs assessments would be beneficial. You will need:
Qualifications and Skills
* Strong written and verbal communication skills.
* Competent IT skills, able to use generic systems.
* Good organisational and time management skills, able to manage competing needs and priorities.
* Capability to work effectively both as part of a team and independently.
* Ability to develop and maintain partnerships with internal and external organisations.
* The ability to maintain professional boundaries and confidentiality.
* A driving licence and access to a vehicle (essential requirement due to travel). If you are unable to drive because of a disability, please indicate this in your application so we can explore alternative arrangements.
This role involves regular travel and, due to the location, a driving licence and access to a vehicle is considered an essential requirement.
About Victim Support
Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by their experiences.
Benefits and Rewards
* Flexible working options, including hybrid working.
* Generous annual leave: 28 days plus bank holidays, increasing to 33 days plus bank holidays, with options to buy or sell annual leave.
* Birthday leave: an extra day off for your birthday.
* Pension plan: 5% employer contribution.
* Enhanced allowances: enhanced sick pay, maternity, and paternity payments.
* Exclusive discounts: high‑street, retail, holiday, gym, entertainment, and leisure discounts.
* Financial wellbeing: access to our financial wellbeing hub and salary‑deducted finance.
* Wellbeing support: employee assistance programme and wellbeing support.
* Inclusive networks: access to EDI networks and colleague cafés.
* Sustainable travel: cycle‑to‑work scheme and season ticket loans.
* Career development: ongoing training and support with opportunities for career progression.
#J-18808-Ljbffr