Help businesses stay compliant and achieve their sustainability goals
How you’ll make a difference
Working with over 400 customers to build accurate data sets that ensure compliance with legislative and voluntary commitments.
As a Customer Representative, you’ll be the main point of contact for a portfolio of key customers. You’ll support timely and accurate submissions, help customers get the most value from our services, address issues proactively, and contribute to their sustainability goals. You’ll also identify opportunities to grow services through upselling and service development.
What you’ll be doing
* Account Management
Manage a portfolio of accounts covering all Producer Responsibility legislation
Ensure customer expectations are understood and met
* Collaboration
Work closely with Data Consultants to ensure critical paths are created, shared, and adhered to
Share progress, queries, and insights with Data Insights Analysts
* Timely & Accurate Submissions
Plan and deliver all submissions ahead of deadlines
Ensure all submitted data complies with legal requirements
Attend and lead audits of customer data collection methods
Provide bespoke training and support to customers
* Industry & Service Knowledge
Stay up-to-date with industry trends, policy updates, and service developments
* Customer Service Excellence
Build and maintain strong, positive relationships with customers
Facilitate smooth communication between customers and the company
Lead customer meetings and represent at audits and events
* Service Growth
Understand customer goals and collaborate with the operations team to innovate services
Use your knowledge of services to identify cross- and upselling opportunities
About you
You’ll thrive in this role if you are:
* Highly organised with excellent planning and scheduling skills
* Solution-oriented and proactive
* Friendly, approachable, and customer-focused
* Collaborative and able to work well with colleagues across teams
* Comfortable taking on large volumes of technical information
Technical skills & experience:
* Excellent written and verbal communication
* Highly IT literate in Microsoft Office
* Full, clean UK driving licence
Education:
* Minimum: A-levels or equivalent
* Desirable: Degree or equivalent
Why you’ll love working here:Our client has created a friendly, supportive environment with flexible working and great opportunities to grow. You’ll get:
Hybrid working / dual location flexibility
Participation in the annual Incentive Plan (up to 10% bonus)
25 days holiday + bank holidays
Option to buy or sell up to 9 extra days
Birthday off 🎂
Paid volunteering day 🌍
Access to private medical, cycle to work, and subsidised gym
Life Assurance, Critical Illness, and Income Protection schemes
Pension scheme up to 8% employer contribution
Access to rewards & discounts platform
Wellbeing initiatives and LinkedIn Learning for development
Friendly social events and after-work gatherings 🎉
Join a team that genuinely cares about sustainability and delivering excellent service — where your work will make a real difference.
Sound like you?
If you enjoy building relationships, supporting customers, and making an impact in a purpose-driven company — we’d love to hear from you