London
Full-time
About Userlane
Userlane is the software adoption company for regulated industries. We combine Application Intelligence (analytics that show where software creates cost and friction) with Contextual Assistance that helps people get work done without training burden. We work with healthcare organisations across the UK, helping clinical and operational teams adopt complex systems like EPRs and other key clinical systems.
The role
We’re looking for someone who understands the NHS from the inside. You’ll work with senior clinical and digital leaders to understand their adoption challenges, design the right approach, and co-author quantified business cases in NHS terms: nursing hours saved, training days reduced, tickets deflected.
You’ll own deals end-to-end, from first conversation through to signed contract, bringing in commercial and technical specialists where needed. We care about domain expertise and the ability to build trusted relationships with senior stakeholders, not traditional sales backgrounds.
Your mission
A portfolio of target NHS organisations at senior leadership level. New business and expansion across acute, mental health, and ICB-level opportunities.
Discovery focused on problems, priorities, and outcomes: diagnosing what adoption challenges cost, not running product demos
Co-authoring business cases and investment proposals with customer leadership, with quantified ROI in NHS terms
Executive-level presentations to senior clinical and digital leadership
The deal process from first meeting to signed contract, coordinating commercial, technical, and partner colleagues at the right moments
Partner relationships with implementation firms and healthcare IT consultancies
Market presence through healthcare events, conferences, and industry relationships
Pipeline development and revenue targets. You will carry a number and be accountable for commercial outcomes
Your profile
5+ years working in or with the NHS: clinical informatics, digital transformation, EPR programme management, healthcare IT consulting, or trust digital leadership
Deep understanding of NHS structure, procurement, and funding cycles
Experience with EPR implementations or NHS clinical systems
Credibility with senior NHS stakeholders: relationships you can activate, not contacts you know of
Experience building and presenting business cases to senior leadership
Self-starter who wants to own and grow a market, not wait for instructions
Commercial instinct. You understand that domain expertise exists to drive revenue, not just talk strategy
Nice to have
Direct experience in NHS digital or clinical leadership roles
Existing relationships with NHS digital leaders across multiple trusts or ICSs
Familiarity with NHS procurement routes (G-Cloud, frameworks, direct award, FBC/OBC processes)
Background at a healthcare-focused consultancy or advisory firm
Experience speaking at healthcare industry events
What's in for you
Team & Culture: A high-performance culture with world-class leadership and a fun, engaged, motivated, and diverse team with people from over 20 countries
Market: Userlane is among the global leaders in the young and rapidly growing Digital Adoption industry
Growth: We take you and your development seriously. Take over responsibility from day one and have a real impact. In addition, we offer regular in-house training on diverse topics
Benefits: We offer flexible benefits related to Savings and Security, Health and well-being, and Lifestyle and Leisure
Flexibility & Workplace: We offer a flexible hybrid setup that gives you the freedom to work from home, collaborate in our beautiful Munich office, or work remotely from abroad upon agreement with your manager, while staying closely connected to your team.
Why Userlane
Own a market, not a territory slice. Shape and grow it.
Two-week deployment versus months for alternatives. Decisions turn into outcomes fast.
Partner-friendly model. We work alongside implementation partners, not against them.
We win on expertise and outcomes, not procurement exercises and feature comparisons.
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