At our Mental Health Helpline, we offer a crucial lifeline, providing compassionate listening and crisis de-escalation for numerous NHS Trusts. We're on the lookout for empathetic and dedicated individuals to join us in delivering this transformative support.
Main duties of the job
* Responsibility to deliver emotional support/ advice to Callers via telephone/ online chat.
* Responsibility to provide initial help via the Helpline texting service.
* Responsibility to undertake assessments of patients referred into IAPT, using strict protocols and pathways, and agreeing treatment options.
* Responsibility to provide telephone support for IAPT patients undertaking computer-assisted CBT (cCBT).
* To support remote access solutions for new services commissioned with Mental Health Matters.
* Responsibility to accurately record details of calls on relevant electronic systems.
* To be able to work as part of a team and on own initiative when and where appropriate and when required.
* To be involved in quality audits as directed by the Helpline Team Leader or Manager.
* To work in line with performance targets and key contractual requirements.
* To work with the team and with the Helpline Team Leader to continually improve own and team performance.
* To advise and be actively involved in service user referrals, risk assessment, review and crisis management via the care management/care programme approach.
* To assist in the development and commissioning of new services within the area of responsibility in accordance with agreed development procedures.
* To actively involve carers and service users in service planning, delivery and review.
* To actively promote a positive image of Mental Health Matters and mental health issues.
* To ensure your personal training and development.
About us
Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to people who access our services.
Job responsibilities
Location: Waterside House, Sunderland. (Day shifts are based in our office and Night shifts and weekends are home based) Hours of work: 18.75 Hours P/W - Part Time x 3 positions - Hybrid working (nights and mid shift rota's will be 95% home based, with 1 x office shift every 8 weeks) Rotating shift pattern, covering our 24/7 service opening hours on a part time basis. Rota's available are attached. (All staff work across a 4 or 8 week rotating rota basis, available positions all include night shifts and you will have a set rota) Salary: £25,958 with progression to £28,662 per annum (salary will be pro-rata for part time hours) Enhancements for weekend night shifts and Bank Holidays
Are you passionate about supporting individuals during challenging times? Do you have the empathy and dedication to truly make a positive impact on people's lives? If so, we want you to be part of our team!
At our Mental Health Helpline, we offer a crucial lifeline, providing compassionate listening and crisis de-escalation for numerous NHS Trusts. We're on the lookout for empathetic and dedicated individuals to join us in delivering this transformative support.
Why Join Us?
* Make a Difference: Your role will directly impact the lives of those in need.
* Supportive Environment: Be part of a team that values empathy and compassion.
* Professional Growth: Opportunities for training and development in mental health support.
Ideal Candidate: Is This You?
Ideally the successful candidate will hold a Counselling Certificate at a minimum Level 2, with a willingness to work toward a Level 3 Diploma within the first 6 months. You will have some experience within the mental health industry, in either a voluntary or professional capacity. Experience in other social care sectors such as substance misuse and housing will also be considered.
If you do not have Level 2 Counselling qualification, but have extensive experience working in a social care field that involves care planning and risk assessing of emotional support needs, please consider applying and we will review your application. It is important that you can demonstrate experience of assessing and acting upon risk as well as providing emotional support to individuals in distress. Please outline how your experience matches the person specification in your supporting statement.
Office shifts can start as early as 6.45 am, please consider your method of transport before applying.
1 x Part time rota consists of a mixed of days, mids and night shifts. 1 x Part time rota's consists of mid and night shifts only. 1 x Part time rota consists of days and mid shifts only. Set rota's attached.
About us: Mental Health Matters (MHM) is a national charity with over 40 years of experience in delivering high-quality mental health and social care services. We have a positive impact on the lives of people living with mental health needs in our local communities. We provide services across England, from Northumberland to Plymouth, led by a highly motivated and enthusiastic workforce who are committed to delivering the best quality services to those in need of support. Everything about MHM is people focused, our people are central to delivering the highest quality of service and care to people who access our services.
Person Specification
Qualifications
* Level 2 Certificate in Counselling, with a willingness to work towards a Level 3 Diploma in Counselling within the first 6 months of employment
* Level 3 Counselling Diploma or equivalent
Experience
* Experience in care/support work
* Good working knowledge of statutory/non statutory agencies
* Basic knowledge of community care and mental health issues
* Experience of record keeping
* Genuine empathy to mental health problems
* Experience of assessing needs of those with Mental Health needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Mental Health Matters
Address
Mental Health Matters, Waterside House, Sunderland Enterprise Park, Sunderland, SR5 2TZ
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