About the Opportunity Are you passionate about delivering great customer service in a fast-paced environment? We’re looking for Customer Service Specialists to provide outstanding support to our customers through inbound calls and emails. You’ll act as an ambassador for our company, building customer loyalty by delivering a professional, helpful, and friendly service. What You’ll Be Doing Handling inbound customer calls and emails Building strong customer relationships through active listening and reliable service Investigating and resolving customer issues efficiently Working with other departments to find solutions and share feedback Communicating clearly and professionally at all times Keeping accurate customer records and follow-ups Supporting sales through service, including occasional outbound calls Promoting EMR’s values: People, Profit, and Planet Maintaining high customer satisfaction and service standards Achieving strong personal performance and productivity Being open to learning and applying new skills About You You’ll need to be eager to learn, confident using IT systems (e.g. Microsoft Office, Excel, CRM), and able to work reliably in a busy environment. You should be a strong listener, a supportive team player, and committed to doing the right thing for customers. Strong communication and customer focus Teamwork and collaboration Problem-solving and attention to detail Resilience, adaptability, and motivation A positive attitude and willingness to take on challenges