Imagine yourself in a role where your professional growth and creativity are championed every step of the way. Opus is the UK’s largest independent Managed Service Providers, recently ranked as “World class” by the Best Companies to work for awards.
Be a key player in our Service Delivery Team
As an individual you will be responsible for first line responses to customer service requests by telephone, email, web, and portal.
Salary £27k
25 Days Holiday + UK Bank Holidays
Hybrid working (3 days a week in the Reigate office)
Other organisations may call this role Client Success Specialist, Customer Service Advisor, Customer Experience Agent or CX Advisor.
The talents we are excited to see
We are seeking a Customer Experience Specialist who is/has:
• At least 5 GCSE Grades at ‘C’ level or above including Maths and English
• Minimum 12 months previous employment in a customer service role
• PC literate. IT Microsoft office proficient. Exposure to databases preferred
• Methodical work ethic. Strong on conflict resolution. Strong problem-solving ability as well as excellent customer care skills
• Ability to communicate at all levels with an excellent telephone manner
• High level of personal motivation, looking to further skills and career through In-House training
• Ability to multitask is vital to this role
Your exclusive benefits
• A comprehensive Private Healthcare and Cash Plan
• Entry to the £3,000 quarterly Dreamball draw
• Regular fully funded companywide events
• Complimentary daily breakfasts in the office
• Monthly ‘outstanding performer’ accolades
• Pension and life insurance
• Personalised training and development pathways
• Enriching paid volunteering days
• A rewarding Refer a friend scheme (£1,000)
• The flexibility to adjust your holiday allowance
View other roles from OPUS – click here
#J-18808-Ljbffr