At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW. JOB SUMMARY A Workshop Team Leader at CDW UK is responsible for leading, driving, developing and supporting a team of Workshop Technicians, within a fast paced, highly dynamic environment. High standards are required to ensure our products are processed and Repaired to a high standard and received by our customers’ right first time, on time. Team leaders will be accountable for ensuring processes are followed, reviewed, improved and amended where possible SHIFT PATTERN: Monday to Friday, 08:00-17:00 KEY RESPONSIBILITIES To lead and drive a team of Workshop Technicians, responsible for the motivation and morale of that team. Allocation of workload, always aware of priorities and urgent requirements. Scheduling project work to ensure correct expectations are set and timescales are met. Ensuring that housekeeping standards are kept to a high level at all times Responsible for ensuring a team within the Workshop is at all times working in a cost effective and efficient manner. Helping to ensure accurate and efficient processes are created and followed. Ensuring that the Department and Team are continuously developed and promoted in line with the company’s vision for the future Establishing and maintaining excellent internal and external service levels whilst constantly identifying improvements areas. Investigation and remediation of issues and process failures, the priority being customer expectations. Identifying skills gaps and reporting them to the Breakfix Supervisor and working to ensure gaps are filled and training is completed and signed off according to the defined processes. Occasional 1 to 1 meetings with Coworkers. Assisting and supporting in PMP progression. The information in this job description is intended to convey information about the key responsibilities and requirements of the position.It is not an exhaustive list of the skills, efforts, duties, responsibilities or working conditions associated with the opportunity.Responsibilities are subject to change. QUALIFICATIONS, SKILLS, AND EXPERIENCE Detailed knowledge and relevant experience of: PC, laptop and printer hardware repair experience. Experience in fault finding and repairing of point of sale equipment. Previous experience within a workshop environment is essential. Proven analytical skills and the ability to solve problems and feedback to others and ability to share knowledge with others to aid team development Ability to quickly learn about new technology and keep pace with an ever-changing industry and help communicate to the wider team Ability to show flexibility to help the changing needs of the department Be an excellent communicator with an eye for detail. Be able to work effectively in a high pressure team environment Show enthusiasm of your work and of both coaching and mentoring Be motivated and be able to maintain required workload with minimal supervision. Other desirable knowledge and training. 3 years hardware break fix experience Experience repairing and fault finding J2, Aures and POS. HP, laptop, desktop and workstation accreditation Lenovo, laptop, desktop and workstation accreditation ComTIA A ESSENTIAL ATTRIBUTES Excellent organisational and communication skills Must be flexible Willing to work extra hours during peak periods to ensure SLA’s are adhered to Motivational, an ability to get the best from the team even during high volume periods Professional Honest and hardworking Self-Motivated and proactive Excellent attention to detail Proven record of reliability, responsibility and a solid work ethic Good interpersonal skills – ability to liaise with personnel at all levels and adapt style accordingly, being presentable and aware of external visitors Capable of multi tasking, efficiently managing time and resources Ability to work to challenging deadlines Have a desire for continuous development and improvement of self, team and Department A receptive, approachable individual who can provide and receive feedback in an effective, impartial manner Must posses a proactive approach to problem solving at root cause, with a can do attitude Multi-functional team player experienced in all aspects of general team work A good understanding of CDW as a business and its goals and visions for the future We make technology work so people can do great things. CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive. CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.