We have a great opportunity for a Contact Centre Agent to join our Customer Experience Centre, based in our flagship dealership in Stockport.
This is a full-time role, office based.
Hours 40
Monday - Saturday (Rota)
You will be:
* Handling all telephone and online enquiries irrespective of their nature, ensuring that the brand is represented appropriately and meeting customer's expectations wherever possible.
* Working to individual and team KPI's
* Ensuring that workshop capacity is fully maximised via central service booking procedures through inbound and outbound prospecting activity.
* Responding to all customer contacts in a friendly and timely manner and record all information required to support on-going customer relationship management.
* Ensuring online enquiry service levels are continually achieved and exceeded where appropriate.
* Ensuring that the team maximise all opportunities to up sell specified products – e.g. Service Care
* Adhering to polices and procedures.
You must have:
* Customer service experience
* Service booking/reception experience
* Desire to succeed
* Excellent sales skills
* PC literate
* Problem solving abilities
* The drive to build customer rapport
* Ability to handle pressure working in a busy call centre environment
Colleague Referral Scheme (£500 - £1000)
• A range of Mercedes Benz training and leadership programmes
• Platinum Plus Rewards Scheme
• Colleague Car Purchase Scheme
• Eye care Vouchers
• Life Assurance (4 x annual salary)
• 31 days holiday (including bank holidays), rising to 38 days with length of service
• Wellbeing Support
• Company Pension
• Full uniform provided
• On site gym