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Collections Specialist, Bolton, Greater Manchester
Client: Pepper Advantage
Location:
Bolton, Greater Manchester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Views:
2
Posted:
06.06.2025
Expiry Date:
21.07.2025
Job Description:
Are you a skilled Collections Specialist looking to rise to a new challenge?
Pepper Advantage is one of the leading loan servicing companies in the UK, currently recruiting for Collections Specialists to join our dynamic and growing team in Bolton, Greater Manchester.
We seek candidates with outstanding customer service skills to manage mortgage servicing throughout the complete cycle, deliver workout solutions to customers experiencing payment difficulties, and coordinate the litigation process with solicitors.
This is a hybrid role, with 3 days per week in the office following 3-4 months of office-based training.
Key responsibilities include:
* Processing mortgage administration activities accurately and promptly
* Communicating regularly with customers facing payment difficulties
* Negotiating arrears workout options such as arrangements, capitalisation, loan workouts, shortfall sales, etc.
* Monitoring workout strategies and taking further actions as per the Special Servicing Manual
* Analyzing problems, thinking creatively, and making effective decisions in a timely manner
* Having recent experience in a Collections role
* Dealing with customers experiencing financial difficulties
* Exposure to operational loans, preferably mortgages
* Providing outstanding customer service
* Communicating effectively and clearly with customers
* Having experience within the Financial Services Industry
* Strong verbal and written communication skills in English
* Attention to detail
* Understanding of Consumer Duty and regulatory requirements
Benefits include a benchmarked salary of £33,000 per annum, private medical insurance, pension contributions up to 8%, 25 days holiday plus bank holidays, EAP, enhanced maternity and paternity leave, wellbeing and volunteering days, eye care contribution, and life assurance.
About Pepper Advantage
Established in 2013, Pepper Advantage UK is a successful loan-servicing business with offices in London and Northern England, managing assets worth approximately US$25 billion across various sectors including mortgages and SME loans.
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