SALES & DESPATCH COORDINATOR BASED: CASTLEREAGH, BELFAST CLOSING DATE: 7TH JULY 2025 JP Corry, BITCs Responsible Company of the Year (2024) is a leading Builders Merchants in Northern Ireland. Our name is renowned for providing excellent quality and service in the supply of building materials and timber-based products. By hiring the right people for the job, who align with our values of Decency, Passion and Pride we provide excellent career opportunities in a challenging and rewarding environment. Through equipping you with the right tools and training we lay a solid foundation for you to make your career a successful one with us. WHY WORK AT JP CORRY? Generous annual leave scheme of 34 days per year pro rata inc statutory holidays Build your own benefits package & tailor to suit your needs: options to include high street discount vouchers & health checks Competitive pension scheme and Life Assurance benefit Enhanced Maternity, Paternity & Adoption pay Training opportunities, development & career growth Staff Discount from JP Corry Branches Aviva Digicare+ Bonus scheme opportunity for annual bonus Access to Women In Business Membership Volunteering & fundraising opportunities High 5 staff reward & recognition scheme WHAT IS THE ROLE? The role of sales & despatch coordinator is to drive business growth, enhance customer satisfaction and maintain a competitive advantage. This is done through building relationships with new and existing customers, actively identifying, and addressing customer needs and providing personalised solutions to these needs. To build customer relationships through daily contact with customers in branch. To enable the branch to maintain and grow its customer base through various sales and operational responsibilities. As Coordinator you will be an integral link between the sales team and our customers ensuring that all orders are processed and despatched accurately and on time. Branch opening hours are Mon - Thurs 07.30 - 17.00 Fri 07.30 - 16.00 Sat 08.00 - 12.00 and we are flexible to consider a variety of working hours/patterns to suit your needs! WHAT WILL I BE DOING? Contacting new & existing customers to encourage relationships through product knowledge, advice & trust to grow sales. Achieving & exceeding sales targets consistently. Timely response to customer enquiries, resolving any potential issues and upselling where possible. Effective delivery scheduling and customer contact. Process transactions and orders in a speedy, friendly efficient manner. Accurate stock ordering to fulfil customer orders such as Back to Backs & Direct to Site. Obtain and grow new accounts through branch customer interactions. Build relationships with central specialist teams and liaise with them to showcase current ranges and options available to grow future business. Stock ordering for both branch and customer requests completed accurately in a timely fashion. Coordinating the movement of goods from branch to customers ensuring goods are despatched on time and according to schedules. Ensuring maximum utilisation of vehicles and drivers Working closely with the sales team to ensure smooth operation to deadlines Organising collections from suppliers / customers and completing the relevant documentation Providing customers with the highest possible service both face to face and over the phone WHAT DO WE NEED FROM YOU? Passionate about delivering a friendly first-class customer service experience Proven experience within a face-to-face sales and customer service-based role. Possess strong communication and interpersonal skills to be a real team player. Proactive and able to work on own initiative. Proficient in the use of IT and have good computer literacy and telephone skills. Ideally knowledge / experience of the construction / building materials industry