The Business Support Administrator role within the TfL AWN Controls Function involves managing and coordinating the work order process to meet Service Level Agreements, including reviewing requests, updating clients, document management, reporting, and supporting governance meetings. The role requires strong communication skills, initiative, proficiency in MS Project and Excel, and familiarity with ticket management systems like Remedy or JIRA, with experience in large network programs being advantageous.
Responsibilities
* Day-to-day administration of the Work Order process for incoming requests from the customer and managing the end-to-end process within agreed SLA's. This includes but is not limited to;
* Reviewing requests for completeness and proactively seeking additional information where required.
* Following up actions and providing updates to the client, capturing the communication centrally.
* Providing updates on order requests as required (circuits/hardware etc.).
* Document management.
* Financial tracking (Capex/Opex/ Invoicing/PO's/ VPO's).
* Reporting to both internal and external stakeholders.
* Prepare, collate and distribute materials for the Proposal Assurance Board (PAB), documenting outcomes and progressing approvals within agreed SLA's.
* Attend account governance meetings (internal) to provide progress status updates for completion of the proposal stage work orders, including preparing a weekly/monthly report.
* Capturing the resource sold in each proposal for review at the weekly resource meeting and to enable capacity planning.
* Managing incoming and outgoing purchase orders and invoicing.
* Capturing Technical Catalogue details in Remedy and complete reporting.
* Management and ownership of the shared mailbox and responding to any internal or client queries.
* Ownership of the Technical Services Catalogue - changes and new additions.
* Utilise stakeholder management skills to ensure colleagues are following appropriate governance and processes.
* Ad-hoc tasks as required to support the wider Controls Function.
Desired Skills & Experience
* Experience working on large Network / WAN/LAN programmes would be advantageous.
* Strong communicator (written and oral).
* Independent thinker who can take initiative.
* Intermediate to advanced MS Project & Excel essential.
* Remedy/JIRA or other similar ticket management system exposure advantageous.
About Capita | Transport for London (TFL)
We make journeys easier and safer. We're using technology and data to help more people move around London. Our teams manage everything from a bus fleet of 9,300 vehicles to 402km of Tube network, the Santander Cycles and Cycleways to London's red route roads which includes 6,000 sets of traffic lights. Join us and discover better as you keep the capital moving.
What's in it for you?
* A competitive basic salary of up to £35,000.
* 23 days' holiday (rising to 27) with the opportunity to buy extra leave.
* The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
* Auto-enrolment to our company pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more.
* Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology.
* Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
Unlock Your Potential with Capita
At Capita, your career can take you wherever your ambition leads. You'll become part of a diverse network of talented, forward-thinking professionals working across a wide range of disciplines and sectors. We're committed to your growth - offering exciting opportunities to expand your skills, explore new paths, and advance your career.
What we hope you'll do next
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
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