Overview
NHS Greater Glasgow and Clyde is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non‑clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Shift Pattern
The shift pattern for this post is 37 hours per week, Monday to Friday 8.30 to 4.30, one early finish per week finishing at 4pm. Effective 1 April 2026, the full‑time working hours for all Agenda for Change posts will be reduced to 36 hours.
Responsibilities
The post is within a busy call centre environment, responsible for answering all calls as well as completing outbound calls, ensuring that all referrals are input into the electronic patient information system accurately and timely, the onward transmission of referrals and/or messages, triage of patients as appropriate and appointment booking for the Phlebotomy service.
Qualifications
The post holder requires good communication skills, excellent keyboard skills, ability to work well under pressure, adaptability, customer care focus and good telephone skills, helpful and pleasant manner, excellent team working skills, previous experience of call centre or similar work desirable. The post-holder must be reliable and flexible to meet the needs and demands of the service.
This role does not meet the eligibility criteria for a ... NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (CoS).
Contact
Informal Contact : Marion Martin, 07976854175, marion.martin2@nhs.scot
Recruitment Information
NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have. By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third‑party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
For application portal/log‑in issues, please contact in the first instance.
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