Billing Query Specialist - 6-12 Month Project Role
Location: Birmingham
Start: ASAP
The Role
You will play a vital part in improving the billing journey and enhancing cashflow by ensuring customer accounts are accurate, up-to-date, and well-managed. This is a hands‑on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships.
Key Responsibilities:
* Managing the end‑to‑end credit control process, ensuring timely collection of outstanding balances
* Investigating and resolving billing queries efficiently and professionally
* Liaising with internal teams (finance, operations, customer service) to maintain accurate account information
* Identifying recurring issues and contributing to process improvements
* Allocating payments, reconciling customer accounts, and maintaining high‑quality financial records
* Supporting the delivery of a wider billing and ledger improvement project
Were looking for someone who is:
* Experienced in credit control, billing, or accounts receivable
* Customer‑focused with excellent communication skills
* Able to work confidently with data, reconciliations, and multiple systems
* Proactive, organised, and comfortable managing a busy workload
* A natural problem‑solver with a keen eye for detail
Whats on Offer:
* A varied project role within a high‑growth, well‑funded business
* A supportive and collaborative finance team
* Hybrid working with flexibility
* The chance to influence processes during a key phase of business expansion
If you enjoy combining commercial awareness, customer interaction, and analytical thinking—and youre ready to be part of a forward‑thinking business—this project role could be the perfect fit.
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