Employer Location: DOWN
Job description
Week 1 Monday Off Tuesday 1-8 (6.5) Wed 2-5 (3) Thursday Off Friday Off Saturday Off Week 2 Monday Off Tuesday 1-8 (6.5) Wednesday 2-5 (3) Thursday 10-2 (4) Friday Off Saturday 10-1 (3) (These hours are subject to change depending on service need and Summer/Winter opening hours LNI)
Responsibilities
* Assist clients to make best use of services and facilities through: Handling client enquiries using print and electronic resources (eg books, CD ROM and the Internet).
* Processing requests.
* Helping clients to select and use all library resources and facilities.
* Introducing and explaining organisation services, rules and regulation to new and existing clients and operating the complaints procedure.
* Registering clients.
* Assist with the routine delivery of the programme of promotional activities to include school class visits, story time, user education events, special initiatives etc.
* Assist with the day-to-day routine procedures and the delivery of client focused library services in the areas of learning, information, leisure and culture to include: Shelving, tidying, maintaining books and other resources.
* Circulation e.g.: issue, discharge, and renewal procedures for all resources. Operation of information communication technology relevant to the post.
* Assist with collation of statistics and maintenance of appropriate records as required.
* Play an active role within the team in ensuring that all services are provided to consistently high standards and comply with current policy and procedures.
* Provide the first response to comments and complaints from the public within the guidelines of the Organisation Services complaint procedure.
Skills and Qualifications
Essential Skills
* (Please note that Platinum Recruitment NI Ltd require original certificates as proof of qualifications)
* A minimum of five GCSE/GCE O levels at grades A-C / 9-4 or equivalent, including English and Maths or equivalent/higher qualification.
* At least one years’ experience of providing a face to face service to a diverse range of the public, which must include evidence of working with children and older people, in a customer focused environment.
* Experience of using current Information Communication Technology (ICT) for accessing, selecting and using information.
* Experience of working in a team environment.
* Good oral and written communication skills.
* Have no criminal record which would prevent working with children and/or adults at risk.
Further Information
Be able to work a mix of mornings, afternoons, evenings and weekends as required, both at base and in other service points as required.