Customer Service Administrator - Social Media Response
Location: Edinburgh Central
Job Type: Full-Time | Permanent
Salary: £24,500 to £28,500
Start Date: 15th September 2025
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About the Role
We're looking for a proactive and digitally savvy Customer Service Administrator to join our team in the heart of Edinburgh. In this role, you'll be the first point of contact for customers reaching out via social media platforms, ensuring timely, professional, and empathetic responses that reflect our brand values.
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Key Responsibilities
* Monitor and respond to customer queries across platforms including Facebook, X (Twitter), Instagram, and LinkedIn
* Escalate complex issues to relevant departments while maintaining ownership of the customer journey
* Maintain accurate records of interactions using CRM tools
* Collaborate with marketing and communications teams to ensure consistent messaging
* Identify trends and feedback from social media to help improve customer experience
* Support general administrative tasks within the customer service team
This is a full-time role of 37.5 hours per week working between:
Monday to Friday: 8am - 8pm
Saturday and Sunday: 9am - 5pm
You'll work one late shift and one weekend shift every four weeks.
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What We're Looking For
* Previous experience in customer service or social media management
* Excellent written communication skills and attention to detail
* Confident using social media platforms and CRM systems
* Ability to work independently and as part of a team
* Calm and professional approach to handling queries and complaints
* Strong organisational and time management skills
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Benefits
* Hybrid working options training
* Private healthcare & dental insurance
* Generous share purchase plans
* Electric Vehicle scheme
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Apply Now
If you're passionate about customer service and social media, and want to be part of a dynamic team in Edinburgh, we'd love to hear from you!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age