Overview
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
The Role
We’re looking for a proactive and customer-focused EV Support Operative to join our growing team! You’ll be the go-to expert for our customers, providing best-in-class assistance across all our brands. Your day-to-day will include diagnosing and troubleshooting product issues, answering queries, and ensuring our customers receive timely and accurate solutions.
Key Responsibilities:
* Research and identify solutions to product software and hardware issues
* ️ Diagnose and troubleshoot technical issues (including account setup & network configuration)
* ❓ Ask targeted questions to quickly understand the root of the problem
* Guide clients through solutions via phone, email, or chat
* Escalate unresolved issues to internal teams (e.g., software developers)
* ⏱️ Provide prompt and accurate feedback to customers
* Refer to internal databases or external resources for accurate technical solutions
* Ensure all issues are properly logged and prioritised
* Manage multiple open issues simultaneously
About You
We’re looking for someone who is:
* Analytical, with strong problem-solving skills
* An excellent communicator, both written and verbal
* Able to build rapport and trust, even in challenging situations
* Enthusiastic, positive, and customer-oriented
* ️ Technically adept, with a high aptitude for learning new technology
* ️ Experienced in technical support and troubleshooting (ideally with EV chargers)
* ️ Organised, with strong admin skills and attention to detail
* Committed to outstanding integrity and ethics
Qualifications & Experience
* Experience in technical support and troubleshooting
* Analytical skills and a background in customer support
* Working knowledge of Salesforce.com (desirable)
* Excellent communication and administration skills
* Experience with electric vehicles or EV chargers is highly desirable
Ready to power the future of clean energy?
Click “Apply now” and join Sync Energy in delivering innovative solutions for a smarter, greener tomorrow!
If you are interested in applying for this job please press the Apply Button and follow the application process. Energy Jobline wishes you the very best of luck in your next career move.
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