Role: Service Designer Location: Remote – UK based, must have UK right to work Rate: £550/d inside of IR35 Start date: ASAP Duration: 3 months We’re working with a fintech who are hiring for a Service Designer to help them discover and act upon opportunities to drive internal efficiencies, for an initial 3-month period. This hire will: Spend time researching internal processes and practices, including contextual research and shadowing with customer operatives Identify opportunities for measurable impact within the internal process flows and ‘as is’ ways of working Develop recommendations for change, working with product and engineering teams as needed – this may take the form of revised process flows, new technology or the redesign of digital products or services. Note: This may well require UX/product design competence to make recommendations for change. Our client has a well-developed design system, but the suitable candidate must bring UX design proficiency. Note: This isn’t a process mapping and blueprinting project! Our client is looking for measurable impact through the recommendations made. Essential experience: Significant commercial service design experience Expert in journey & process mapping & blueprinting, qualitative research Proficient UX designer; can implement designs in Figma Has worked on projects geared towards driving internal efficiency, working with sales and operational teams Has ideally considered the use of AI to drive efficiencies Candidates must be reside in the UK and have full right to work.