Job Description
Relief Porter / Concierge Central & West London£30,400 per annum | 35 hours per week | Overtime paid at 1.5x
About the Role
We are seeking a flexible, professional, and service-driven Relief Porter to provide support across a portfolio of prestigious residential buildings in Central & West London.
This is a varied and dynamic position where no two days are the same. You will play a vital role in ensuring the smooth day-to-day operation of each development, delivering exceptional service and creating a welcoming, safe environment for residents and visitors alike.
The role involves a mix of day and night shifts, depending on operational needs, so flexibility is essential.
Key Responsibilities
* Deliver exceptional customer service as a key point of contact for residents and guests
* Greet and assist residents and visitors, maintaining a professional and welcoming presence
* Respond promptly to enquiries, accurately logging messages and liaising with property teams
* Monitor contractors on site, ensuring compliance with security and health & safety procedures
* Report building issues or safety concerns to management in a timely manner
* Conduct regular checks of vacant apartments, recording and reporting maintenance requirements
* Maintain communal areas to a high standard, including refuse management
* Assist with administrative duties such as meter readings, contractor logs, and maintenance records
* Carry out ad-hoc duties to support safe and efficient building operations
Essential Skills & Experience
* Minimum 2 years' experience in a similar role (residential, hospitality, or facilities environment)
* Strong customer service and communication skills
* Confident using Microsoft Office (Word, Outlook)
* Ability to work independently and adapt quickly to new environments
Desirable:
* Experience within luxury residential settings
* Hospitality background
* Knowledge of health & safety standards relevant to property management
Qualifications
* Good standard of education
* Excellent written and verbal communication skills
Personal Attributes
* Professional, approachable, and service-oriented
* Flexible and adaptable, with the ability to cover multiple sites and varied shift patterns
* Highly organised, observant, and detail-focused
* A collaborative team player with empathy and respect for others
Why Join?
This is a unique opportunity to work across a diverse and high-quality residential portfolio. You'll gain exposure to a range of prestigious developments while playing a key role in delivering an exceptional living experience for residents and supporting wider property management teams.
If you are proactive, polished, and thrive in a fast-paced residential environment, we would love to hear from you.