About The Role
Frontier is seeking a dedicated and experienced Customer Service Operative with a valid SIA Licence to join our team at Woolshops Shopping Centre in Halifax. This is a permanent part-time position involving a blend of security, cleaning, and general maintenance responsibilities within a busy retail environment.
This role requires a high level of physical fitness due to regular patrolling and walking throughout the site.
Key Responsibilities
* Deliver exceptional customer service to shoppers, staff, and visitors
* Perform internal and external cleaning tasks
* Carry out basic maintenance and site upkeep duties
* Operate within the CCTV control room (if licensed)
* Ensure a safe and secure environment through active patrolling and monitoring
* Liaise professionally with Centre Management
* Manage front desk reception duties, including meeting and greeting visitors
* Monitor access and egress, particularly in relation to car park operations
* Maintain awareness of Health & Safety standards and ensure compliance
* Write clear and accurate incident and shift reports
* Work outdoors in varying weather conditions as required
Requirements
Essential:
* Valid SIA Licence (Door Supervision or Security Guarding – Frontline)
* Valid First Aid qualification
* Excellent written and verbal communication skills
* Good physical fitness and ability to work on foot for extended periods
* Strong observational and situational awareness skills
* Professional attitude and punctuality
* Ability to work independently and think proactively
* A fully checkable 5-year employment or education history
Preferred:
* SIA CCTV Licence
* Previous experience in customer service and/or security (minimum 1 year)
* Experience working within a shopping centre or similar public environment
Additional Information
* Full uniform provided
* Shift pattern: 5 days on, 2 days off (Tuesday–Saturday)
* Commitment to diversity and inclusion: Frontier is an equal opportunities employer and welcomes applicants from all backgrounds
Apply now to join a professional and supportive team, where your contribution to safety and service excellence will be highly valued.
Job Types: Part-time, Permanent
Pay: £12.82 per hour
Benefits:
* Company pension
Language:
* English (preferred)
Work Location: In person