SP1 IT Solutions is a technology company focused on driving success for UK law firms, accountants, architects, and scale-up businesses.
The company offers tailored IT solutions, comprehensive services, professional support, industry expertise, and specializations in managed IT, cyber security, cloud solutions, and business continuity.
Role Description
This is a full-time hybrid role for a Senior Systems Engineer (4th Line) at SP1 IT Solutions in Oxford, with flexibility for remote work. The Senior Systems Engineer will be responsible for systems engineering, troubleshooting, system administration, technical support, and systems design. They will play a key role in driving business growth through proactive IT solutions and ensuring efficient technology utilization.
Key Responsibilities
* Advanced Support: Provide expert-level 3rd line support across a range of technologies, ensuring stability, security, and efficiency in IT operations.
* Broad Technical Expertise: Leverage your knowledge to support critical infrastructure, including networking, storage, and firewalls.
* Technical Escalation: Act as a key escalation point for internal teams, demonstrating strong troubleshooting and resolution capabilities.
* Collaborative Issue Resolution: Work closely with Service Managers and the Service Desk team to address escalated incidents effectively and efficiently.
* Client Onboarding & Service Transition: Play a pivotal role in the seamless onboarding of new clients, ensuring smooth service transitions and integrations.
* Incident & Change Management: Manage and progress incidents, changes, and service requests, maintaining high standards of service delivery.
* Mentorship & Knowledge Sharing: Coach and mentor team members, fostering a culture of learning and development.
* Operational Standards: Help define and refine best practices, processes, and procedures to maintain operational excellence.
* Documentation & Knowledge Base: Develop and maintain detailed knowledge base articles to empower internal teams and clients.
The Ideal Candidate
* Holds relevant Microsoft certifications such as AZ-104 or AZ-305, or possesses equivalent demonstrable knowledge.
* Has networking certifications such as CCNA or CCNP, or equivalent expertise.
* Demonstrates strong experience in maintaining Windows Server and network infrastructure.
* Possesses in-depth knowledge of Windows OS, Active Directory (AD), DNS, and PKI.
* Has expertise in switching, routing, firewalls, and VPN technologies.
* Has experience in network security management, both on-premises and cloud-based.
* Can efficiently diagnose and resolve complex technical issues, using an evidence-based approach.
* Can drive improvements in problem management and align them with business goals.
* Is a proactive team player, able to work both independently and collaboratively, while providing mentorship and support to colleagues.
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