Job Title: Family Housing Management Officer
Location: Luton (Actual location hidden due to confidentiality)
Salary: £24,500
Shift Pattern: 37.5 hours/week, Monday to Friday, 10:00 - 18:00 with flexibility as needed
Note: Due to the nature of the service, the post holder must be female. The role is exempt from the Equality Act 2010, Schedule 9, Part 1, Paragraph 1.
About the role
Based within women’s accommodation supporting homeless families in Luton, the service manages 7 units supporting:
* Expectant mothers
* Mothers with up to two children under 10
* Single women aiming for guardianship of their children
The role involves working with families to develop skills to end homelessness and achieve independent living, providing support from basic guidance to intensive assistance in areas like domestic violence, mental health, substance use, parenting, and safety.
You will offer flexible, personalized support through sessions, activities, signposting, and wellbeing initiatives, including support with custody, mediation, supervised contact, and creating safe environments. Support may extend to other services, including lone working in a residential for males.
About you
We seek someone passionate about supporting women facing challenges affecting their families. You should be empathetic, motivating, adaptable, and creative, with experience in:
* Working with individuals with complex needs, especially mental health
* Creating support, care, and co-produced plans
* Understanding housing and social needs and social marginalization
Essential skills include empathy, empowerment, IT proficiency (CRM systems, Microsoft Office), and a genuine desire to make a difference.
What we offer
* 25 days annual leave, increasing with service
* Training, development, and progression opportunities
* Employee Assistance Programme and mental health support
* Additional benefits like Blue Light Discount, Life Assurance, Cycle-to-work, and Staff Awards
Our commitments
We value diversity, equity, and inclusion, actively supporting staff development and embracing varied backgrounds and experiences. We encourage applications from individuals with lived experience and diverse backgrounds.
About Social Interest Group (SIG)
SIG provides support across London, Brighton, Bedfordshire, Luton, and Kent, working with high standards within regulatory frameworks. Learn more through our Theory of Change and our website.
Additional information
Applications may close early due to ongoing screening. We conduct enhanced DBS checks, and some roles require further vetting. We welcome applicants from all backgrounds. For questions or support during application, contact us at recruitment@socialinterestgroup.org.uk or call 020 3668 9270. We do not sponsor visas; applicants must have full right to work in the UK.
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