Customer Experience Specialist Location: Are you passionate about delivering exceptional customer service and looking to take your career to the next level? Join a dynamic team based in East London as a Customer Experience Specialist, where you'll play a crucial role in ensuring customers receive top-notch support while working towards a more sustainable future.
Efficiently manage and resolve incoming service issues to maintain high-quality service delivery.
Communicate effectively to address inquiries, complaints, and feedback, ensuring a positive customer experience.
Review customer data and trends to identify areas for improvement and enhance service delivery.
Collaborate with engineers, suppliers, and other support staff to ensure smooth daily operations and adherence to company policies.
Foster a collaborative environment by providing support and guidance to team members.
Proven experience in a customer service role.
Proficient in using customer service software and tools, including Excel.
If you're enthusiastic about providing excellent customer support and have the skills required for this role, we encourage you to apply for the position!