As our Digital & Transformation COO, you'll be at the heart of our transformation. You'll bring clarity, pace, and precision to how we operate—ensuring our plans are well-governed, our investments deliver value, and our people have the capability and culture to thrive. You'll work closely with the Chief Digital Information Officer, CTO, and other senior leaders to shape and deliver our strategic vision. You'll be a key voice for DWP Digital—internally, across government, and with partners like GDS and HM Treasury. This is a role of real legacy. You'll help build the digital capability of the future, influencing across government and investing in the people and platforms that will serve the UK for decades to come.
Key Responsibilities:
1. Performance and Planning:
o Own the operating model and complete view of Digital Group, ensuring governance, planning, and ROI.
o Lead workforce planning for 4,500+ FTE and oversee multi-year investment and delivery plans.
o Define and track performance through OKRs and KPIs aligned to departmental strategy.
2. Governance and Risk:
o Lead organisational governance and risk management, identifying and resolving blockers early.
o Represent Digital Group at departmental committees and manage relationships with GIAA.
3. Finance:
o Oversee a £1bn budget and headcount, ensuring financial maturity and value for money.
o Advise the CDIO on strategic, policy, and budgetary matters.
4. Capability and Capacity:
o Partner with People & Capability to build a diverse, skilled, and empowered workforce.
o Lead talent strategy, professionalisation, and capability development across the group.
5. Communications and Engagement:
o Bring our strategy to life through compelling communications and engagement.
Qualifications and Experience:
* Proven senior leadership in digital and change within a mission-critical environment.
* Experience influencing and managing complex senior stakeholder relationships in complex, multi-site organisations.
* A track record of building capability and high-performing teams through recruitment, coaching, empowerment, and development.
* Demonstrable success in delivering business value, innovation, and efficiency with significant budget accountability.
* Experience setting strategy and tracking progress using OKRs or KPIs to drive outcomes.
About DWP Digital:
We are a £1 billion organisation with over 4,500 digital experts designing, building, and running technology that powers services for 23 million citizens and supports 90,000 colleagues. Our mission is to deliver better, more efficient, and resilient public services, and we seek your leadership to advance this vision.
Location and Benefits:
* Knightsbridge, England, United Kingdom
* Flexible working patterns, hybrid work, and job share options.
* Civil Service Pension with employer contributions of 28.97%.
* Generous annual leave (25-30 days) plus public and privilege days.
* Support for financial wellbeing, travel, and lifestyle benefits.
* Health and wellbeing support, including counselling and HASSRA membership.
* Enhanced family leave policies.
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