Job Overview
The Junior IT Technician will provide essential technical support and system maintenance across the hotels IT infrastructure. Reporting to the IT Manager, this role is responsible for delivering responsive end-user support and ensuring operational continuity. The successful candidate will contribute to the smooth functioning of guest-facing and back-office systems, whilst developing professional expertise in a dynamic hospitality environment.
Responsibilities
* Provide first-line technical support to hotel staff via help desk ticketing system
* Troubleshoot and resolve issues with guest-facing systems, POS terminals, and reservation software
* Install, configure, and maintain computer hardware, printers, and network equipment
* Manage Wi‑Fi connectivity, network access, and systems security throughout the property
* Support the hotel systems, including payment processing, and communication platforms
* Perform routine system maintenance, updates, and security patches
* Assist with staff onboarding, including workstation setup and account configuration
* Maintain IT asset inventory and documentation
* Support system implementations and infrastructure projects
Qualifications
* IT qualification or certification (CompTIA A+, Microsoft, or similar) preferred
* Basic knowledge of Windows/Mac operating systems
* Understanding of networking fundamentals and troubleshooting
* Strong problem‑solving and communication skills
* Ability to work under pressure in a fast‑paced hospitality environment
* Professional demeanour and commitment to excellent customer service
Desirable Skills
* Experience with hospitality management systems
* Knowledge of POS systems or payment processing
* Familiarity with security and surveillance systems
* Experience supporting guest Wi‑Fi networks
Benefits
* Competitive salary
* Staff shuttle service to/from St Andrews
* Complimentary staff canteen
* 50% off dining in our Food and Beverage outlets
* Employee rates for Spa treatments and green fees
* Access to gym and pool services
* Growth opportunities
* On‑the‑job training
* Regular social events
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