Go back Herefordshire and Worcestershire Health and Care NHS Trust
Service Manager - CRT, CAHTT & MHL
The closing date is 18 May 2026
Are you an experienced professional with a passion for working with individuals experiencing a crisis in their mental health? Would you like to lead a range of Urgent Care services across Herefordshire & Worcestershire, ensuring holistic and patient focused care is delivered as close to home as possible? Following the publication of the 10yr Plan this is an exciting time to join the team, promoting least restrictive alternatives and continuing to develop integrated pathways across all systems and partnerships to improve patient outcomes.
The portfolio will cover the Worcestershire based Crisis Resolution Team and the Crisis and Home Treatment and Mental Health Liaison Teams in Herefordshire. A demonstrable recent management and clinical background in urgent care is essential as we seek to further embed these services and build on the already strong links within the Service Delivery Unit and wider Trust.
Main duties of the job
The Crisis Resolution Team is a 24/7 nurse led service which provides assessment, signposting, and brief interventions to people within Worcestershire County. They accept referrals from several agencies and GP practices. In addition, the team manage the 24/7 MH Helpline and work closely with the West Mercia Police and West Midlands Ambulance Service to ensure that people can access appropriate support in a crisis.
The Crisis and Home Treatment Team in Herefordshire provide an early referral service for community teams to support patients. The CAHTT work closely with the adult inpatient wards to identify of patients who can continue their treatment at home and facilitate an early discharge. The team also provide an out-of-hours Emergency Department response to the County Hospital.
The Hereford Mental Health Liaison Team provide specialist mental health input to the County Hospital (WVT). The Service provides an interface between mental health services and the general hospital, which is accessible and responsive. It is a single point of access for people coming into the Emergency Departments (ED) or who are inpatients on the general hospital wards.
About us
At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.
Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.
We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We valuediversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer;
* 27 days leave plus bank holidays, increasing up to 33 days with long service
* Generous NHS pension and enhanced pay when you work unsocial hours
* Flexible and agile working opportunities
* Great maternity, paternity, and adoption support
* Wide range of supportive staff networks
* Health and wellbeing opportunities
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data - As a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust's understanding of where you gained interest in working for the Trust.
Job responsibilities
In addition, the post holder will be expected to oversee/ manage HW HCTs two Health Based Places of Safety this includes working with WMP to provide the best care and treatment to individuals detained under Section 136 of the Mental Health Act 1983.
The successful candidate will have a track record of managing teams/services in these areas and have a strong interest in flexibly managing these services to meet the needs of their client group, the Service Delivery Unit, Trust and wider health economy. A background or knowledge of inpatient psychiatry, bed/ pathway management will also be advantageous.
For full details of the duties and criteria please refer to the job description and person specification attached.
Person Specification
Experience
* Significant post-registration experience with one year at a senior level
* Evidence of management experience at or above Band 7 Team Leader/Team Manager level or equivalent
* Able to demonstrate clinical leadership in a multi-disciplinary team setting
* Experience working with severe and enduring mental illness
* Experience of working with in-patient and community teams
* Experience of working in a multi-disciplinary environment
* Can demonstrate experience in audit and research
Qualifications
* A current professional qualification (RMN, Social worker, Occupational Therapy)
* Degree level qualification in relevant clinical, practice or managerial subject
* Teaching / Assessing qualification
* Evidence of post qualification training / studies
* I understand that I will be asked to provide original certificates to verify my qualifications at point of offer
* Supervision Training
* Leadership Training
* Non-medical prescribing or AMHP trained
* Management Qualification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Herefordshire and Worcestershire Health and Care NHS Trust
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