PURPOSE & IMPACT ON ORGANIZATION:
Contributes to store profitability by:
1. Ensuring KPIs for a defined area within a store are met or exceeded
2. Coordinating team members to provide the best possible balance of service and operations, resulting in a leading shopping experience
3. Supervising and coaching team within a defined area of responsibility
4. Assuming Assistant Store Manager responsibilities in the absence of the Assistant Store Manager
KEY RESPONSIBILITIES:
5. Allocates resources and organises processes within his/her area of responsibility to drive efficiency and productivity in a variety of situations
6. Has a working knowledge of the Retail KPIs and makes commercial decisions within his/her area of responsibility
7. Tracks performance data for his/her area (e.g., best sellers, space allocation, etc.) and makes the necessary adjustments to drive productivity and efficiency
8. Is a role model for customer service and boosts sales and Brand experience by using advanced sales techniques and appropriate elements of the adidas customer service model
9. Ensures all store visits are managed professionally and confidently, utilizing all available resources
10. Actively supervises and coordinates his/her team to ensure all customers receive the best service
11. Understands customer expectations and coaches his/her team to meet or exceed them at all times
12. Uses advanced Category expertise and enthusiasm for the Brand to drive sales and customer loyalty in his/her area of responsibility
13. Guides and trains all team members within his/her area of responsibility on basic core and seasonal product knowledge
14. Creates an appealing, easy-to-shop environment for customers by coordinating his/her team to consistently execute visual merchandising and housekeeping standards in his/her area of responsibility
15. Maintains a safe shopping and working environment by ensuring store‘s policies and procedures are complied with in his/her area of responsibility
16. Ensures the product offer available to customers is maximized in his/her area of responsibility by coordinating product delivery from the stockroom to the floor and replenishment
17. Supervises sales transactions are processed quickly and accurately, while adhering to cash protection procedures
18. Minimizes loss by implementing, monitoring and tracking all loss prevention procedures within their area
19. Supports the recruitment, on-boarding, training and development of the store team
20. Coaches, motivates and inspires individuals within his/her area of responsibility to maximize their performance
21. Actively collaborates and shares best practices to drive store team performance
22. Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance (additions based on market needs)
23. Is a role model of the brand values and attitude by actively engaging his/her team in fitness and sporting activities
24. Executes all campaigns to a high level and ensures flawless Visual Merchandising standards at all times, working with the VM Champion responsible for his/her area
25. Actively seek to improve and further the customer interaction with the brand using the Net Promoter Score