Overview
Join to apply for the Temporary Contract Coordinator role at Mitie Cleaning & Hygiene Services.
We are looking for a 12 month FTE Contract Administrator to join our Mitie Team to provide administrative support in a varied and interesting role. This is a client facing role where day to day duties will include but are not limited to:
Responsibilities
* Producing daily, weekly & monthly reports in line with the customer requirements.
* Proficient inbox management for client/customer escalations.
* Arranging all OOH access for reactive and quoted activities.
* Attend and manage weekly client calls for quoted and reactive works.
* Escalating all reactive and quoted works with Mobile Schedulers and Supply Chain administrators for updates.
* Managing all reactive, quoted works within SLAs.
* Managing financial queries/invoicing for the account and raising Purchase orders.
* Supporting PPM and remedial activities as required.
* Managing all Store refit and refurb activates as dictated by the customer.
* CAFM Management - asset updates, loading new buildings and arranging asset collections for new and refurbed stores and any other tasks related to Maximo.
* Any other Adhoc tasks as deemed reasonable within the job role and set out by the Account Manager.
Person Specification / Qualifications
* Must have a flexible approach to working.
* A knowledge of the hard services and facilities management sectors is essential.
* Ability to manage own time and prioritise workload.
* Relationship building skills – self-starter, takes initiative and works well within a team, able to support and guide team members as required.
* Ability to work on own initiative to a high level of accuracy and to meet deadlines.
* Customer care - capable of delivering results and meeting customer expectations.
* Ability to generate, develop and present ideas and suggestions for improvements to achieve more effective working practices.
* Attention to detail.
Health And Safety Responsibilities
* Follow Group and company policies and procedures at all times.
* Report any apparent deficiencies in systems of work or equipment that may affect service delivery, health and safety or the environment.
* Use all work equipment and personal PPE properly and in accordance with training received.
* Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.
Information Security
* Ensure compliance with Mitie's information security procedures in all activities.
* Identify and report security risks to your manager.
* Report actual and suspected security incidents.
Benefits
Our market-leading offering provides benefits that suit your lifestyle, including:
• Virtual GP for you and your household, with expert advice by video or phone.
• Salary Finance – access up to 50% of earned pay before payday for a small fee and other financial wellbeing support.
• Choices – flexible lifestyle benefits platform offering options such as extra holiday, insurance, dental care, technology perks, and more.
• MiDeals – discounts from retailers, gyms and more; cycle-to-work scheme; life cover up to four times salary; enhanced pension contributions; save-as-you-earn; Mitie Matching Share Plan.
• Mitie Stars recognition with monthly cash prizes and a potential £10,000 annual prize.
• Training and development opportunities across a range of resources to support career progression.
We are committed to an inclusive recruitment process. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email Ritik Gupta at Ritik.Gupta@mitie.com.
Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company with clients ranging from household names in banking to critical government sites, hospitals and schools.
Join our Mitie Team. Together our diversity makes us stronger.
Apply now or share your experience with others about life at Mitie.
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