Location: Stoke-on-Trent (Hybrid Working Available)
Reports to: Change Manager
At Advantis Credit, we believe that smart systems and seamless processes are the backbone of great customer outcomes. Our Systems Change Team plays a vital role in making that happen, translating business needs into system logic that’s accurate, compliant, and efficient.
We’re now looking for a System Configuration Team Manager to lead our talented Systems Change team. If you’re a natural problem-solver with a passion for precision and a knack for coaching others, this could be your next big move.
What You’ll Do
* Lead a team of Systems Change Administrators, supporting their growth and ensuring high-quality delivery
* Translate business requirements into system configuration across platforms like Orca, Edge, and DebtStream
* Manage change control processes including versioning, UAT, and release governance
* Maintain detailed documentation and audit trails for every change
* Collaborate with Operations, Strategy, and Client Services to drive automation and efficiency
* Ensure compliance with FCA, ICO, and client standards
* Investigate and resolve configuration-related incidents, conducting root-cause analysis and implementing fixes
Who You Are
* Experienced in system configuration, workflow management, or change control within financial services or debt recovery
* A confident leader with proven people management skills
* Detail-oriented with strong documentation and analytical capabilities
* Skilled in SQL – from writing queries to troubleshooting data issues
* Comfortable navigating complex systems and translating business needs into technical logic
* Familiar with change governance frameworks like CAB and UAT (desirable)
* Knowledge of platforms like Edge, ORCA, or DebtStream is a plus
Why Advantis?
Joining Advantis means joining a team that values collaboration, integrity, and continuous improvement. You’ll be part of a business that’s proud of its heritage, ambitious about its future, and committed to making a difference – for our clients, our customers, and our people.
We offer
* A supportive culture where diversity of background and thought is celebrated
* Gym membership contribution to help you stay active and healthy
* Up to 35 days holiday per year (including bank holidays) for maximum rest and recharge
* Two paid volunteering days per year to support a charity of your choice
* A generous death in service benefit for peace of mind for you and your family
* Employee Assistance Programme offering confidential support whenever you need it
* Hybrid working options for better work-life balance (up to 2 days working from home per week after passing probation)
* On-site mental health first aiders to provide immediate care and support
* Free access to on-demand dental services for your oral health needs
* Long service awards that recognise and reward your dedication
* Enhanced family leave policies to support growing families
* A pension scheme to help secure your future
* Regular employee awards, incentives and social events to celebrate success
* Free on-site parking for your convenience
* A corporate football team for friendly competition and team spirit
* Free tea and coffee throughout the day to keep you fuelled
* Annual eye tests and contributions to prescription glasses where needed
* An accessible location, just a stone’s throw from Stoke-on-Trent train station
* A refer-a-friend scheme with rewards when your connections join our team
Seniority level
Mid-Senior level
Employment type
Full-time
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