Overview
Grace's is looking for an organised and friendly Shop Supervisor to join our Grace's Bakery team on a fixed term basis to cover maternity leave. If you enjoy customer facing roles and working on your feet, this could be the role for you. This role is a fixed term position to cover maternity leave, and is anticipated to run for approximately 12 months, from September 2025.
Job Role
* Supporting the Manager and Supervisor in the day to day running of the Newport (Grace's Corner) store and covering the Manager in their absence
* Providing supervisory cover at our Yarmouth, Ryde, and Shanklin stores when needed
* Opening and closing the shop(s)
* Key holding
* Cash handling including cashing up and change ordering
* Ordering and stock rotation
* Serving customers and ensuring they are aware of allergen information
* Using an espresso machine to make hot drinks
* Preparing and serving food
* Supporting the team to deliver excellent customer service
* Ensuring compliance with food hygiene standards and maintaining a 5 star hygiene rating
* Promote customer loyalty scheme and monthly deals/discounts
* Support with rota planning
* Responding to and acting on absence notification, including participating in absence management procedures
* Role modelling the expectations set out in the company handbook
* Contributing to the monitoring of performance and providing feedback and training
We’re looking for someone who
* Has previous experience in a supervisory position
* Is comfortable working on their feet in customer facing roles
* Is confident with upselling to customers
* Is confident when leading teams, motivating staff and solving problems on the spot
* Is resilient to change and problem solving, maintaining a positive approach
* Able to travel to all Grace's locations
Hours and Pay
* Fixed Term Contract: Begins September 2025 and anticipated to last approximately 12 months
* Pay: £12.55 per hour
* 3 to 5 days (20-40 hrs) a week
* Monday to Saturday (Availability to work every Saturday is required)
* Between the hours of 7.30am to 6pm
* Newport as main place of work, but must be able to travel to our other stores if needed for holiday/ sickness cover
Employee Benefits
* Employee Assistance Programme for mental health and wellbeing support
* Staff discount on Grace’s Bakery products
* Local business discounts through Isle of Wight Chamber of Commerce membership
How to Apply
If this role sounds like the perfect fit, we'd love to hear from you! Please submit your application through Isle of Wight Jobs and don't forget to include your current CV. We'll keep you updated throughout the process via the Isle of Wight Jobs platform, so please check your account regularly for updates on your application status.
Our Interview Process
* Stage 1 - Interview: Selected candidates will be invited to our Ryde Head Office for an in-depth conversation about the role and your relevant experience.
* Stage 2 - Assessment: If Stage 1 goes well, we'll invite you back for a 2-hour practical assessment with the team. This is an opportunity for you to get a feel for the role and for us to see your skills in action before deciding who is best suited to the position.
We welcome feedback at all stages of our recruitment process, so please do let us know your thoughts!
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