About the role:
We're looking for a dynamic and experienced Pensions Service Delivery Manager to take the lead on delivering exceptional pension administration services to a portfolio of high-profile clients. This Senior role is a key to managing operational teams, nurturing client relationships and driving continuous improvement across Defined Benefits, Defined Contributions, CARE, and hybrid Schemes. As a Pensions Service Delivery Manager, you'll mentor managers, enhance processes, deliver key projects, and ensure service excellence - all while championing client satisfaction and commercial outcomes.
Our client operates a flexible hybrid working arrangement, however, is open to consider flexible office attendance for the right candidate.
What You'll Be Doing:
Supporting the Operations Manager to deliver high-quality pension services.
Leading and mentoring Administration Manager to optimise team performance.
Balancing quality, profitability, and long-term sustainability in service delivery.
Driving recruitment, resource planning, and HR matters.
Managing client relationships and overseeing complex scheme projects.
Delivering strategic change initiatives and operational improvements.
Contributing to company-wide innovation and system enhancements.What we're looking for:
Proven leadership in pensions administration (DB, DC, CARE, Hybrid schemes).
Strong technical pensions knowledge and project delivery experience.
Strong leadership skills
Excellent communication and problem-solving skills.Benefits on offer:
Competitive salary & annual discretionary bonus
Flexible hybrid working / office attendance
25 days' holiday (+ buy/sell scheme)
Matching pension contributions
Private Medical Cover & Life Assurance
Retails discounts, digital GP access & employee wellbeing support
Paid volunteering days and referral bonusesIf you're ready to lead, shape, and make a difference in the world of pensions? Apply today and take your career to the next level