Onboarding Specialist – Risk-Focused Role (Hybrid Working)
We’re looking for a proactive and knowledgeable Onboarding Specialist to support both customers and internal teams, bringing extensive experience in a first-line risk environment. This is a key role with broad scope – from reviewing complex customer accounts to mentoring colleagues and driving meaningful process improvements.
If you're passionate about risk management, enjoy solving problems, and thrive in a dynamic environment, we want to hear from you.
The Role:
* High-Risk Account Review
* Take ownership of reviewing complex and high-risk customer accounts, applying a risk-based approach in line with internal risk appetite. You'll be pivotal in balancing robust risk controls with delivering excellent customer outcomes.
* Team Development & Mentoring
* Support team development through 1:1 coaching, training sessions, and feedback. You’ll foster a growth-oriented culture by simplifying complex concepts and empowering teams to build their confidence in risk assessment and customer due diligence.
* Process Improvement & Innovation
* Challenge existing processes, lead change initiatives, and shape the future of how we operate. You’ll manage end-to-end improvements, from refining policies and procedures to leading projects that enhance the customer journey.
Key Responsibilities:
* Make informed, risk-based decisions during onboarding and periodic reviews, considering the full customer context.
* Act as a subject matter expert and mentor for onboarding and review teams, strengthening their capability in high-risk assessment.
* Identify and handle applications requiring Enhanced Due Diligence (EDD), communicating with customers via phone and email when needed.
* Ensure key workflows and queues are managed efficiently and priorities are met.
* Deliver engaging training to teams across the business, tailoring sessions to inspire and build knowledge.
* Collaborate with colleagues to influence team culture and drive positive outcomes.
* Use data and trends to identify opportunities for process improvement—and take ownership in delivering them.
* Keep internal procedures up to date and aligned with regulatory expectations.
* Build strong relationships with stakeholders across the business to support project delivery and guidance updates.
About You:
* You have deep knowledge of onboarding, due diligence, and enhanced due diligence processes.
* You’re confident navigating complex risk scenarios and can expertly balance customer experience with risk mitigation.
* You’ve delivered structured coaching and training sessions that drive team performance and learning.
* You understand relevant regulations including the Money Laundering Regulations and JMLSG guidance.
* You’re an effective communicator with the ability to influence at all levels.
* You can juggle multiple priorities and thrive in a fast-paced, evolving environment.