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Team Lead - Maternity
The closing date is 16 November 2025
The post holder will manage the delivery of a high quality, safe and compassionate healthcare service to patients. They will have responsibility for ensuring that all administrative processes are efficient and effective and enable the team and the Trust to meet high standards of performance. The post holder will have specific responsibility for driving forward excellent standards of customer service, acting where levels of service delivery fall short of what is required or do not uphold organisational HEART values. The post holder will line manage a team of administrators and will be responsible for organising workload and cover, recruiting and inducting new staff members, identifying training and support required by individuals and managing performance.
Main duties of the job
Line Management of maternity band 3 admin and the ward clerks Northwick Park and Central Middlesex sites for Maternity
Develop new processes for the service with a view continuously improving the patient experience
Ensure trust-wide administrative standard operating procedures and policies developed are adhered to; participate in the review of and development of new procedures
Create and prepare reports relating to service delivery and performance and recommends actions where areas of improvement are identified
Take responsibility for the even distribution of workload within the department, initiating amendments or improvements where necessary
Work with and manage the service booking team to ensure that patients' appointments are booked in accordance with booking rules and Maternity timeframes, working with the Service Manager when corrective action are required
Take responsibility for patient/client care in terms of dealing with complex patient queries, particularly where patients are distressed and emotional.
Investigate complaints within specified timeframes, liaising with divisional managers and clinicians as necessary to obtain required information to formulate a response.
Effectively address issues of poor performance, conduct and attendance
Manage theatre capacity and book the elective caesareans and inductions of labour
About us
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark's Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Job responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person Specification
Education/ Qualifications
* Educated to NVQ Level 3 in business administration or similar experience
* Medical Terminology course
* Experience of working in at Maternity department
Knowledge & Experience
* NHS experience
* Working knowledge of a range of Electronic patient systems (Such as Cerner) and MS Office applications
* Experience in dealing sensitively with a range of people issues and complaints
* Experience of staff management, including objective setting and appraisal, performance review & people development
* Understanding of clinical rotas
* Experience of rota coordinating
Skills, Abilities and Attributes
* Proven ability in managing people, process, quality and productivity
* Ability to develop working processes for the team
* Working knowledge of HR policies
* Ability to prioritise and delegate tasks appropriately
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
London North West University Healthcare NHS Trust
Address
Northwick Park, Central Middlesex and Ealing hospitals
£35,763 to £43,466 a year PA Inclusive of High Cost Area Supplement pro rata
Contract
Fixed term
Duration
9 months
Working pattern
Full-time
Reference number
337-NP-9166DG
Job locations
Northwick Park, Central Middlesex and Ealing hospitals
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