Are you friendly, confident, and outgoing with plenty of enthusiasm and a can-do attitude? If so, we have an excellent fixed term (June-September 2026) opportunity for a Customer Service Team Leader to join our Property Division Guest Accommodation Operations Team.
You will be joining the Team for a three-month period as a casual worker to provide a wide range of tasks supporting the running of our Guest Accommodation within Princes Gardens at our South Kensington Campus during the summer vacation period.
You will supervise front of house operations across the reception areas, supporting the Reception Team to deliver excellent customer service and ensuring guests receive a high standard of care, advice and support. This includes handling escalated enquiries and first-line complaints, overseeing the guest email account and hospitality desk, and helping to maintain a smooth and professional service throughout the summer accommodation period.
You will also support the day-to-day operational running of the service by monitoring incidents, coordinating handovers, maintaining stock and cash control procedures, and ensuring health and safety requirements are followed.
You will be responsible for PEEPs, building patrols, reporting defects and incidents, and liaising with colleagues across accommodation, cleaning, maintenance and security teams to ensure issues are resolved promptly and effectively.
This role requires flexibility, sound judgement, and the ability to manage priorities effectively.
If you are interested in this opportunity, please ensure your application / statement clearly demonstrates how you meet all essential criteria outlined in the person specification.
1. Experience working in a customer-facing role in a busy operational environment
2. Experience of cash handling or financial procedures
3. A good command of verbal English and communication skills
4. Good customer service skills with a positive and enthusiastic attitude
5. The ability to support and motivate a team
6. Good organisational and time management skills
7. Strong IT skills, including Microsoft Office
8. A proactive approach and the ability to use initiative
9. The ability to remain calm, professional and good-humoured under pressure
10. A flexible approach to working, including evenings, weekends and shifts across the summer period
11. A commitment to delivering a high standard of service
12. At Imperial, our values—respect, collaboration, excellence, integrity, and innovation—guide everything we do. You’ll be part of a supportive and forward-thinking team, working on projects that directly contribute to the safety and wellbeing of our community.
13. We are committed to creating an inclusive working environment and welcome applications from all backgrounds. We particularly encourage interest from individuals who are underrepresented in our workforce.
14. Be part of a diverse, inclusive and collaborative work culture with various and resources to support your personal and professional .