NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the UK employing around 40,000 staff in a wide range of clinical and non-clinical professions and job roles. We deliver acute hospital, primary, community and mental health care services to a population of over 1.15 million and a wider population of 2.2 million when our regional and national services are included.
Thank you for expressing an interest in the post of Clinical Service Manager – Emergency and Acute Medicine. We hope the candidate information pack will help you decide whether you are the right person to meet the key challenges for this opportunity.
This role offers the successful candidate a rewarding career opportunity to work with an already strong team of clinical and non-clinical staff who deliver high quality services that meet the evolving and increasingly complex healthcare needs of the diverse communities we serve across Greater Glasgow and Clyde.
Shift pattern - Monday - Friday 9-5pm
We are seeking candidates who will bring the right blend of skills and experience necessary to lead and develop a team of dedicated professionals. Most importantly you will bring a fresh, forward-thinking and collaborative approach to the role which is central to the continued improvement of the Acute Services we deliver.
The Clinical Service Manager will be responsible for working collaboratively with the General Manager for the delivery of the Sectors Emergency and Acute Medicine provision and patient Flow model and will be accountable for the strategic and operational delivery and development of the Service. The role is vital for both NHSGGC and the South Sector in delivery of its aims and aspirations for Better Care, Better Health, Better Workplace and Better Value.
You will report to the General Manager and have responsibility for ensuring there is a clear focus on the delivery of the range of high quality, safe and efficient patient centred services required to meet local and national targets. The Clinical Service Manager will along with the General Manager will take forward the development of the Sector’s patient flow model linking with the other Sector Clinical Service Managers to maximise resources to deliver patient care efficiently.
With strong influencing and leadership qualities you will require to evidence significant experience at a senior level in operational management in a healthcare or equivalent, complex environment and will have the ability to inspire confidence and respect to lead and deliver in a politically sensitive and demanding environment. Key to the success of these roles will be the ability to contribute to the development of a strong, patient-focused culture which encourages initiative, individual and team responsibility and open communication.
If you are inspired by the challenges this opportunity presents and believe you have the relevant skills, experience and qualities we are seeking then we look forward to receiving your application which will be given careful consideration
Informal contact: Stuart Gaw, Deputy Director - Stuart.gaw@nhs.scot - 07766085609
Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates
As from 1st April 2026, the Agenda for Change full-time working week will be reducing from 37 to 36 hours per week. Part time hours will be reduced pro-rata. However, there will be a corresponding increase in the hourly rate so that pay will not be affected.
This post may close early to the volume of response. Please submit your application form as soon as possible.
Due to the volume of applications that we receive, we will not be able to provide shortlisting feedback.
NHSGGC-NHS Scotland encourages applications from all sections of the community. We promote a culture of inclusion across the organisation and are proud of the diverse workforce we have.
By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We support applications from across the Armed Forces Community, recognising military skills, experience and qualifications during the recruitment and selection process.
NHSGGC recognise the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and the tenure is listed as 'various', we encourage applications from individuals seeking flexible working arrangements and this will be included as a topic for discussion during the recruitment process.
Relevant HR policies on our HR connect site .
Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.
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