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Learning Solutions Consultant, West Midlands
Client: Mapal Group
Location: West Midlands
Job Category: Other
EU work permit required: Yes
Job Views: 2
Posted: 26.08.2025
Expiry Date: 10.10.2025
Job Description:
Edinburgh or Remote | Starting mid-September
At Mapal, we believe learning should inspire, drive performance, and create lasting impact. Our Learning Solutions team partners with global hospitality brands to design and deliver bespoke digital learning that transforms how teams work, grow, and succeed.
We’re looking for a Learning Solutions Consultant to join our team during a maternity cover. This role focuses on building trusted relationships with customers, understanding their needs, and providing insights and guidance to shape impactful learning experiences. This includes challenging assumptions and proposing alternatives to ensure project success.
We’re exploring new ways to deliver impact, including AI-led concepts and innovative tools. To thrive here, you should be curious, adaptable, and eager to learn, especially about new technologies and their value for our customers.
What you’ll be doing:
* Consult with customers to understand their needs and recommend suitable learning solutions.
* Build strong, trust-based partnerships through open communication and collaboration.
* Guide customers confidently, challenging assumptions when necessary.
* Collaborate with designers, developers, and creative specialists to produce eLearning courses, videos, animations, infographics, and performance support tools.
* Manage project scope, design, and delivery, ensuring quality, timeliness, and alignment with goals.
* Ensure quality assurance of outputs from internal teams and external suppliers.
* Stay updated with industry developments and bring innovative ideas to projects.
Ideal candidate:
* Has experience in learning and development, especially in digital learning consultancy or design.
* Understands learning design principles and practical application.
* Can build strong customer relationships and communicate effectively.
* Is organized, detail-oriented, and skilled at managing multiple projects.
* Brings creative thinking and problem-solving skills.
* Has knowledge of digital learning tools and production processes.
* Possesses knowledge of the hospitality sector.
* Hands-on experience with eLearning authoring tools, especially Evolve.
* Speaks French and/or Spanish.
Our values at Mapal:
* One team: Collaborate openly and celebrate success together.
* Commitment: Deliver on promises and exceed expectations.
* Customer obsession: Prioritize our customers in everything we do.
* Think big: Innovate boldly and see challenges as opportunities.
* Resilience: Adapt quickly, stay positive, and persevere.
* Ownership: Take responsibility and drive results with pride.
Join a passionate, creative team shaping the future of learning in hospitality. Work on exciting projects with global brands, enjoy flexible working arrangements, and be part of a culture that fosters collaboration, curiosity, and growth.
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