We are seeking an E-Commerce Operations Specialist to join our D2C E-commerce team in the UK. In this role, you will support the day-to-day operations of our online shop(s) and help improve the customer journey and commercial performance through accurate content, smooth processes, and data-driven optimisation. You will report to the EMEA E-commerce Manager and work closely with local Consumer Marketing, to execute campaigns, maintain site readiness, and support a successful platform migration.
Responsibilities
1. Support the day-to-day operations of the D2C e-commerce platform (e.g. Shopify), ensuring a smooth and reliable customer experience
2. Maintain website content, navigation, pricing, and promotions, keeping everything accurate and up to date
3. Manage product catalogue updates, including product pages (PDPs), descriptions, assets, and subscription setup
4. Coordinate order, inventory, and fulfilment processes with internal teams and partners to ensure efficient delivery
5. Execute on-site campaigns (homepage, landing pages, content updates) in close collaboration with Marketing
6. Monitor website performance (traffic, conversion, AOV, revenue) and support regular KPI reporting and optimisation initiatives
7. Assist in the migration to a new e-commerce platform, including testing, issue tracking, and post-go-live improvements
8. Conduct quality checks and coordinate bug fixes with tech partners
9. Support CRM activities within Shopify and generate regular performance reports
10. Identify opportunities to improve the customer journey (e.g. navigation, checkout, post-purchase experience)
11. Ensure compliance with e-commerce requirements (e.g. GDPR, consumer information)
12. Work closely with cross-functional teams (Marketing, Customer Service, Supply Chain, Tech) to deliver smooth operations
Your Profile
13. First experience in e-commerce, digital marketing, or online retail (approx. 1–2 years)
14. Hands-on, detail-oriented, and able to manage multiple tasks in a fast-paced environment
15. Strong analytical mindset with the ability to interpret data and turn insights into actions
16. Basic understanding of e-commerce operations (e.g. merchandising, payments, fulfilment, conversion optimisation)
17. Experience with Shopify or similar platforms; familiarity with integrations is a plus
18. Comfortable working in evolving environments (e.g. platform migrations, changing processes)
19. Strong communication skills and ability to collaborate with international teams
20. Customer-centric mindset with a focus on improving user experience and removing friction points
21. Experience with CRM tools, analytics (e.g. Google Analytics), and Excel is advantageous
22. Basic knowledge of HTML/CSS or CMS tools is a plus
23. Interest in regulated industries such as healthcare or medtech is beneficial
24. Fluent in English; additional languages are a plus
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Joining us is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. If this sounds like the workplace for you, apply now! We commit to respond to every applicant.