Building the space between proven and possible, MDA Space is a trusted mission partner to the global space industry. A robotics, satellite systems and geointelligence pioneer with a 55-year story of world firsts and more than 450 missions, MDA Space is a global leader in communications satellites, Earth and space observation, and space exploration and infrastructure. The MDA Space team of more than 3,400 space experts in Canada, the US and the UK has the knowledge and know-how to turn an audacious customer vision into an achievable mission – bringing to bear a one-of-a-kind mix of experience, engineering excellence and wide-eyed wonder that’s been in our DNA since day one. For those who dream big and push boundaries on the ground and in the stars to change the world for the better, we’ll take you there. For more information, visit www.mda.space. We’re on the hunt for a IT Systems Administrator at one of our United Kingdom offices. MDA Space’s international footprint in the UK creates opportunities to work with some of the most exciting space industrial players in the country. Delivering all three business area capabilities in Geointelligence, Robotics & Space Operations, and Satellite Systems, our UK team provides support to our European-based customers while specializing in the development of advanced space sensors for exploration missions as well as space-based communication technology. As our presence grows overseas, so does our need for new ambitious team players to help us advance our place in the Universe and beyond. Key Responsibilities Tier 1 Support: Provide first-line technical support to UK staff and other regional locations via phone, email, and online tools Respond to and resolve Tier 1 incidents, including password resets, account unlocks, and basic software issues Troubleshoot and resolve common technical issues, such as printer problems, network connectivity issues, and basic hardware faults Document and track incidents using our service desk software Tier 2 Support Troubleshoot and resolve complex technical issues, including hardware and software problems Conduct on-site visits to troubleshoot and repair hardware issues, such as desktops, laptops, and mobile devices, for UK-based staff Install, configure, and upgrade hardware and software components, including operating systems, applications, and peripherals Troubleshoot and resolve network connectivity issues, including Wi-Fi and wired connections Basic Infrastructure Perform basic infrastructure tasks, such as: User account management (creation, modification, deletion) Group policy management (basic configuration and troubleshooting) Software deployment (basic installation and configuration) Basic system configuration and troubleshooting (e.g., disk management, system updates) Networking And Security Perform basic networking and security tasks, such as: Network configuration and troubleshooting (e.g., IP addressing, DNS, DHCP) Firewall configuration and management Network device configuration (e.g., routers, switches) Basic security configuration (e.g., access control lists, security groups) Cybersecurity Perform basic cybersecurity tasks, such as: Cybersecurity awareness and training (e.g., phishing, malware prevention) Basic incident response (e.g., identifying and containing security incidents) Cybersecurity policy development and implementation Compliance with cybersecurity regulations and standards (e.g., GDPR, ISO 27001) Regional Support Provide technical support to staff in other regional locations, including countries within 1-2 time zones, via phone, email, and online tools Collaborate with regional IT teams to ensure consistent support and maintenance of IT systems Participate in regional IT projects and initiatives, as required Develop and maintain relationships with regional IT stakeholders, including IT managers, support staff, and end-users Requirements Post-secondary education in an information technology-related field 3 years of experience in a hybrid IT role, including Tier 1, Tier 2, and basic infrastructure management Experience with M365, Intune, and AutoPilot Strong technical skills, including operating systems, hardware, software, and networking Excellent communication, interpersonal, and problem-solving skills Ability to work well under pressure, prioritize tasks, and manage multiple incidents simultaneously Strong analytical and troubleshooting skills, with the ability to identify root causes and implement effective solutions Ability to learn quickly, using documentation and internet resources Ability to work independently and as part of a team Highly motivated, enthusiastic, and a positive thinker Flexibility to work with staff in different time zones, including occasional early morning or late evening work We’re a dream team of purpose-driven, collaborative and passionate people, and we are constantly looking for others to join TeamMDA to ignite new and innovative approaches to problem-solving that push us forward to improve life on and above Earth. If you’re excited to expand our place in space and driven to inspire the next generation, we’ll take you there. We have entered a new era of exploration and development, and MDA Space welcomes all who yearn to suit up and be part of it. An equal opportunity employer prizing diversity, integrity and collaboration, we are committed to growing MDA Space’s leadership in this next golden age. Comments/Special Considerations We are required to conduct a BPSS (Baseline Personnel Security Standard) screening in which we will check your: Right to work: To confirm that you are entitled to take up the position as well as check your nationality and immigration status Identity: Full ID check Criminal records: Basic Disclosure Employment history check: Confirmation of past three years of employment (minimum) history/activity Reference checks Benefits Statement MDA Space provides competitive compensation and benefits packages for its employees at all locations. As a team member of MDA, you and your qualified dependents are eligible to participate in a benefit plan that ensures a comprehensive level of protection through competitive health care including; private healthcare, disability income protection, life insurance, pension plan; and an employee assistance program. We also have a Hybrid work model in place, for a better work/life balance. Equal Opportunity Statement MDA Space is an equal opportunity employer prizing diversity and inclusion. We are committed to treating all employees and applicants for employment with respect and dignity. If you require assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please feel free to notify us. Accommodations MDA Space is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. IND