We have a fantastic opportunity for a Customer Service Coordinator to kick start their career for an exciting and growing customer service team based in Hemel Hempstead.
The main job function will be to deliver excellent customer experience to all clients across all aspects of the process from client on-boarding, quoting, reporting, invoicing, and managing all incoming customer communications in a swift and professional manner.
If you are a school leaver/fresh graduate looking to develop your skills and progress within an office environment or have a background in retail and are looking for a change then please do get in touch!
Hours are Monday to Friday, between 8:30am - 5:30pm. This position is paying a starting salary £22,308, depending on candidate's experience. The company also offer a number of fantastic benefits including on-site parking, scope for progression, discounted gym membership and much more!
Duties include:
1. Support the Customer Services Team and the Sales & BD Teams with the on boarding of new clients and continued delivery of the customer service experience.
2. Action, manage and appropriately respond to incoming client communications - e-mail and phone.
3. Input and manage customer information.
4. Working closely with teams to ensure timely scheduling of work in line with client requirements.
5. Provide first point contact resolution to client queries where possible, o...