We’re the people behind the global loyalty currency, Avios, and home to three ambitious, growing businesses: IAG Loyalty, British Airways Holidays, and The Wine Flyer. Each business has its own goals and strategy, but collectively we create brilliant experiences for our global customers.
About the Opportunity
The Data Protection team, part of the Legal Operations and Compliance Team, is responsible for maintaining and shaping IAG Loyalty’s Data Privacy Programme. We ensure compliance with applicable regulation and internal policies across a dynamic, fast‑paced organisation.
Reporting to the Data Protection Officer, you will play a crucial role in embedding data protection principles across the business. Your responsibilities include driving a Privacy by Design approach, integrating data privacy into new initiatives, projects, and existing processes, and influencing the business to address complex data privacy challenges.
Key Responsibilities
* Data Privacy Governance: Support the Data Protection Officer in developing and implementing the programme, and maintaining Data Protection Policies and guidelines across the businesses.
* Training and Awareness: Deliver training to IAG Loyalty colleagues to build a culture of Data Privacy within IAG Loyalty and its subsidiaries.
* Data Subject Rights: Lead coordination and management of Data Subject Rights requests, engaging internal stakeholders and Group Companies as required.
* Data Mapping and Register: Assist in maintaining Records of Processing Activities.
* Advising Colleagues: Provide guidance on Data Privacy for new and existing projects, product proposals, and business-as-usual activities; support Data Privacy Impact Assessments and Legitimate Interest Assessments.
* Third‑Party Management: Support provision of data protection contractual terms and due diligence alongside the Contracts and Security Teams.
* Data Breaches: Assist with investigation of data breaches and complaints, working closely with the Data Protection Officer and the Risk Team.
Requirements
* Experience in data protection, privacy, or related compliance roles, ideally within a complex environment.
* Extensive operational experience with EU and UK privacy law (GDPR, UK DPA 2018, PECR).
* Knowledge of information technology and data management systems.
* Privacy and/or Information Security qualification (e.g., CISSP, CISM, CIPP/E, CIPM, CIPT, ISEB) desirable.
* Strong communication, interpersonal, analytical and problem‑solving skills.
* Ability to work remotely, self‑organise, prioritise and manage workload independently.
* Capacity to work under pressure and meet tight deadlines across the business.
Benefits
* Access to non‑contractual Annual Bookable Travel Concessions for you and up to 3 nominees.
* Unlimited standby and premium standby fares on the full British Airways network and partner airlines.
* 20 days working from abroad in Europe per annum.
* Annual bonus, dependent on company and individual performance.
* Company pension of 9% (6% contribution from IAGL, 3% employee contribution).
* 26 days annual leave + 2 days charity leave.
* New joiner, birthday and recognition Avios.
Equity, Diversity and Inclusion at IAG Loyalty
Our vision—"to create the world's most rewarding experiences"—applies to our customers and our colleagues. We are committed to fostering a culture where everyone feels welcomed and valued, embracing diverse identities, personal histories, and perspectives.
We welcome applicants who can make reasonable adjustments to support their interview process.
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