Mid and South Essex NHS Foundation Trust
Ophthalmology Clinical Systems Manager
The closing date is 29 April 2026
The Ophthalmology Clinical Systems Manager (OCSM) ensures that Ophthalmology clinical systems are reliable, accessible and configured to support safe, high-quality and efficient patient care. The role works collaboratively with colleagues across the ophthalmology service to meet clinical and operational regulatory requirements.
The role will require working closely with the Ophthalmology service, the Trusts IT department and wider support teams, plus the external service suppliers.
The post holder will be primarily located at Southend Hospital but will be required to attend other hospital sites within the MSE regularly.
Main duties of the job
* Proactively manage the service delivery, supporting the clinical systems as required to facilitate or resolve any system‑related issues, liaising with internal IT support and 3rd‑party suppliers where required.
* Manage and lead rigorous change management processes; representing the interests of patients when assessing risk and impact.
* Ensure change management controls are implemented and adhered to with regard to changes in functionality and configuration of the application and its interfaces.
* Support identification, specification and delivery of required system changes.
* Ensure that appropriate action is taken in addressing system issues with IT suppliers based on the relevant Service Level Agreements and give feedback to management regarding supplier compliance and performance.
* Maintain a system‑specific security policy for the system and ensure that procedures are followed in accordance with this policy.
* Plan and deliver guidance workshops for users of the application in liaison with the IT Training Team, support the training of users as needed with support from the IT Training team.
* Lead on planning and implementing upgrades for the system including the process of system upgrades, planning, adequate testing and documentation of new and updated software releases together with appropriate support for the transfer to the LIVE environment. Ensure that all changes through the system go through Change Control.
Qualifications
* NVQ level 3 or equivalent or diploma level qualification
* Degree level qualification in Information Management or related subject
* Project Management / Process improvement
* Ophthalmology Clinical Background
Knowledge and Experience
* Minimum 2 years experience working with clinical systems
* Knowledge of system management and implementation
* Experience of working in an NHS or healthcare environment
Communication
* Clear inclusive verbal and written communication skills
Other
* Car owner, driver ability to travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Mid and South Essex NHS Foundation Trust
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