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NOC Technician (Previous Relevant Experience is Required), Bolton, Greater Manchester
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Client:
Telent
Location:
Bolton, Greater Manchester, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Views:
3
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Join our Engineering Team at Telent to innovate and develop solutions, working with technical experts who take pride in their impactful work. Be part of a high-performing team handling complex, critical tasks to maintain the nation's vital infrastructure connectivity and security 24/7.
The NOC (Network Operations Centre) Technician provides administrative support to the NOC engineering team, ensuring incident resolution aligns with procedures and contractual KPIs. The role involves working on a 24/7, 365-day shift rota.
What you’ll do:
* Handle incoming calls and emails, responding according to KPIs.
* Create incident tickets based on customer reports.
* Action Service Requests.
* Assign tickets to support and engineering teams, and other providers.
* Manage incident tickets with updates.
* Coordinate traffic management with providers and regional teams.
* Update customers on network incidents.
* Coordinate with utility companies during power-related issues.
Who you are:
Previous experience supporting Enterprise and Service Provider Networks, ideally in a NOC environment.
Key Requirements:
* Experience with 1st Line diagnostics and incident resolution.
* Strong communication skills and ability to liaise across levels.
* Good knowledge of Microsoft Office.
What we offer:
A diverse career across sectors, roles, and technologies at Telent, with opportunities to develop and learn. We value an inclusive culture that respects differences and celebrates ideas, enabling everyone to thrive.
The additional benefits with this role:
* 34 days holiday (including public holidays), with buy/sell options, or 26 days plus holidays.
* Company pension scheme.
* Family-friendly policies.
* Occupational health and wellbeing support.
* Discounts via Telent Reward scheme.
Learn more about Telent:
Click here for Telent Video!
We promote diversity and inclusion, reflecting the communities we serve, where everyone can be themselves and reach their full potential.
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