Job Description
Must be eligible to live and work in the UK and possess a current work visa. All applicants must provide documented evidence of eligibility as part of the recruitment process. Contract – Full Time (5 days working between Monday & Sunday)
- Act as the face of IBIS Budget London Whitechapel, extending a warm welcome to guests and putting their well‑being at the heart of everything you do.
- Be present and visible in the lobby, establishing a warm and personalized relationship with guests to create memorable moments.
- Prioritise guest relations while following required administrative procedures.
- Anticipate guests’ needs, handle requests for information and connect them with the appropriate team members.
- Assist the Food & Beverage team when needed, including jumping to the bar and helping guests.
- Deliver consistent and memorable service to all guests.
- Collaborate with the team to ensure every guest leaves with a wish to return.
- Perform Food & Beverage related tasks such as checking ordered meals upon collection from the kitchen and delivering them to guests.
- Maintain clean and tidy tables and service areas in accordance with procedure manuals.
- Provide efficient, friendly, and professional service, ensuring all guests have a positive experience.
- Maintain an upbeat, sparkling personality and quickly build rapport in a fast-paced environment.
Qualifications
- Excellent multitasking and organisational skills.
- Strong problem‑solving abilities.
- Availability for flexible work between Monday and Sunday, including night shifts on a rotation basis.
Benefits
- Salary – £14.80/hour
- Free night stays in UK hotels and up to 30% discount in any Accor restaurant (terms & conditions apply)
- Complimentary stays in UK hotels (bonus break vouchers subject to availability and terms & conditions)
- Pension scheme
- Talent gym access
- Additional holidays with service
- Complimentary meals on duty prepared by creative chefs
- Career opportunities across a network of international brands
- Support for professional and personal wellbeing
- Opportunity to grow experience anywhere across 5,000 hotels in over 100 countries
- Participation in initiatives that build a more inclusive and sustainable world
- Additional perks, including a recommend‑a‑friend scheme and an employee advisory service
(All benefits subject to availability and terms & conditions)
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and aim to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Information on the processing of personal data –
When you submit an application to IBIS Budget London Whitechapel, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application. We may also process data supplied to us by third parties, such as former employers or third‑party suppliers of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision. In our capacity as data controller, we ensure compliance with all legislation relating to the protection of personal data (including the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018). Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
