Overview
Role: Field Collections Agent
Location: Within a 90-minute travel radius of your home (residents within Stockport)
Salary: From £27,965 + £4,200 per annum car allowance + uncapped monthly bonus. Earnings Potential: Up to £35,765 per year (inclusive of car allowance).
Hours: Flexible, 40 hours per week (including peak shifts). No Warrant Work Involved
About the Role
As a Field Collections Agent, you\'ll be the friendly face of Orbit, meeting customers at their homes to help them find a way forward with their finances. You’ll offer empathy, guidance, and practical solutions that make a real difference.
Your key responsibilities
* Visit customers to resolve outstanding arrears and discuss payment options
* Handle accounts for both regulated and non-regulated clients, including reconnection visits
* Accept payments, set up repayment plans, and re-engage customers with client services
* Educate customers about the potential consequences of non-payment
* Use an Orbit-supplied iPad to update account outcomes in real time
Working Hours
We offer a 40-hour workweek with a supportive approach to work-life balance. Your visits will be scheduled across the following operating window:
* Monday–Friday visiting times can be between 8am–8pm
* Prime Hours: Monday to Friday 4pm–8pm, Saturday 9am–1pm
* 31 days holiday (including bank holidays + December shutdown)
* Fuel card for business use
* Referral Bonus Scheme
* Ongoing training and professional development
* Access to Medicash and Employee Assistance Programme
Requirements
* Clear criminal record
* No CCJs, IVAs, or bankruptcies in the last 6 years
* Full driving licence (max 6 points), own car, and business insurance
* Tech-savvy and comfortable working independently
Job Type: Full-time
Pay: £27,965.00 - £35,765.00 per year
Job Ref: CCAFLD
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