Stobart (Part of the Culina Group) is a leading ambient transport and logistics business, providing services to many of the UK's best known brands across core consumer and retail sectors.
At Culina, we have a winning culture. We believe that our culture is one of the reasons our company continues to thrive: a place where you're valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Controller to join our Customer Service team at our Warrington site. As a Customer Controller, you'll be the first point of contact for our customers, offering great contract support and customer service in a fast-paced, encouraging environment to provide a continuous professional service to Stobart customers.
Shift: Various available, 18.00-06.00
Salary: £26,944 per annum
Key Duties of Customer Controller
1. Act as the first point of contact with our customers about their deliveries, from prior to collection to delivery, escalating issues as required.
2. Ensure all customer orders are accurately created on ESL in-house system for delivery as per customer requirements.
3. Liaise with Planning Teams and action change requests to ensure consignments are collected and delivered as required.
4. Manage Driverline calls.
5. Liaise with Forecasting, Planning, and Account Management teams regarding extra or short notice loads and any additional costs.
6. Proactively monitor customer delivery compliance and investigate late and failed deliveries to satisfactory conclusion, reporting as required.
7. Ensure accuracy of reported information; seek sign-off from CS Manager when guidance is needed.
8. Learn and use customer-specific systems.
9. Ensure all additional costs are captured and reported correctly within the specified timeframe.
10. Complete reports such as Customer dashboards and discrepancy reports as per requirements, liaising with the CS Manager / Account Manager.
11. Ensure all consignments are rated accurately within our commercial rate card and timescales.
12. Complete a daily task list to confirm all requirements are fulfilled before the end of the day.
13. Support the Customer Service team as needed.
14. Stay updated with news items, vacancies, and process updates on the ESL Intranet system.
Qualifications
* GCSE grade C or above in Maths and English (or equivalent of 5 GCSEs grade C or above).
* Previous experience in a customer service environment.
* Good geographical or transport knowledge.
* Strong numeracy and literacy skills.
* Good knowledge of Microsoft Office, especially Excel and Outlook.
Additional Information
We are committed to making Stobart a great place to work. We are proud to be an inclusive and diverse organization, offering employee development and recognition programs.
Our benefits include:
* 20 days annual leave plus bank holidays.
* 5% employee and 3% employer pension contributions.
* Employee Assistance Programme for confidential support.
* Eye care vouchers.
* Reward & recognition programs.
* Everyday discounts through our benefit platform.
* Partnership with PureGym for discounted gym memberships.
If you meet the requirements and are interested in this opportunity, please apply now and join our #WinningTeam!
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