Overview
Senior Service Advisor role at Vertu Toyota Glasgow within Vertu Motors plc. The role offers up to £35,000 basic salary plus company benefits. The Service Advisor is a key member of the dealership team, focused on delivering outstanding customer service by building warm, trusted relationships between customers and the workshop.
Responsibilities
* Act as the relationship manager between the customer and the workshop to ensure customer satisfaction is outstanding.
* Set customer expectations and maintain contact with them throughout the service or repair of their vehicle.
* Upsell additional products and follow up with the customer to ensure they are happy with the work carried out.
Qualifications
* Previous experience in a Service Advisor role within the automotive industry.
Benefits
* 25 days holiday rising with length of service – plus bank holidays
* Access to our online rewards platform offering cash back and discounts for multiple retailers
* Preferential Service Rates
* Colleague Purchase Scheme
* Share Incentive Scheme
* Pension
* Enhanced Maternity & Paternity
For this role, employment checks may be completed prior to starting, including verification of recent employment, address, credit history and criminal record check.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Motor Vehicle Manufacturing
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