Position: ROAD & RAIL IMPORT OPERATOR – FIXED TERM Location: Lichfield Hours: Full time, 37.5 hours per week, 08.30am – 17.00pm Monday to Friday (Fixed Term Contract) About the position: The purpose of the Road & Rail Import Operator is to manage the inbound day to day groupage routes and adhere to various Network duties as outlined below. Whilst the Operator will have a responsibility for Imports they will also be required to provide cover in other areas of the department when required. Key Tasks and Responsibilities will include: Responsibilities include, but are not limited to: Liaising with our European Partners and Customers to find resolutions to any arising challenges within agreed SLA’s. Ensuring the accurate entry of data into the operational system such as processing of EDI’s, unload reports etc. To meet both individual Partner and System Alliance expectations. Use provided customs system to check pre-lodged entries, ensuring that all charges in accordance with each entry are logged and communicated efficiently and accurately to the relevant department for charging and payment. Quality control all Partner data, ensuring that terms, text codes and routing are correct, and cost effective, ensuring all EDIs are processed in line with expectations. Finalise unload reports, dealing with damages, excess and dimension changes swiftly and correctly. Understand partner agreements and tariffs, ensuring all additional revenue is captured. Accurate use of the customs system for consignments arriving on Transit documents, paying close attention to detail, and ensuring all processes are followed and completed. Liaising with our European Partners and Customers to find resolutions to any arising challenges within agreed SLA’s. Daily maintenance of files ensuring all documentation is filed accurately. Check all shipment documentation, including hazardous paperwork, escalate any discrepancies with our onsite DGSA. First point of customer escalation for Partners and their customers both internal and external, developing a strong and productive relationship. Meet and wherever possible exceed customer expectations within the individual Partners budgetary and operational restrictions. Spotting and developing additional revenue and business opportunities. Provide quotations to Partners for out of tariff and special requirement consignments. Undertake training where necessary to be proficient in all Partner requirements, including specific accounts and customers, such as Endress & Hauser and Systemplus. To provide cover and support for other areas of the team when needed. Correct handling of potential claims. Be compliant at all times and ensure that all regulatory paperwork is in accordance with government guidelines and customs compliance procedures. Help to contribute and adhere to our highly acclaimed ISO accreditations for Quality, Energy and Environmental Management. Provide high standards of customer service in a friendly and positive manner. Work within a fast-paced environment with a can do attitude and a willingness to learn, within a strong and supportive team and have a willingness to contribute to a positive working environment. To provide cover in other areas of the department as required About you: The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office. 12 months Knowledge & experience of working in a Road Freight environment. Experience of working within a customer facing environment. Good knowledge of geographical areas within the UK High level of accuracy with attention to detail. Ability to work under pressure and to tight deadlines. Ability to work effectively under own initiative. Hard working, diligent with a flexible adaptable approach. Good team player. Good written and verbal communication skills Our Values: As a Global active logistics service provider, Hellmann Worldwide logistics serves solutions for every logistical challenge. In our vision, we year and strive for a better world: A world where humankind takes care of the environment, quality of life is improved, and social equity is reality. We can only realise this world together! At Hellmann Worldwide logistics, we look for people who live; Our caring spirit, which makes us stand out from the rest Reliability and are accountable in every situation Entrepreneurship by knowing the business, industries and the market Forward thinking and are bold to bring in new ideas to perspectives Do you represent these values and feel like it would be the best fit? Then apply now. Right to Work UK In accordance with Home Office guidance successful candidates will be required to show evidence of their right to work in the UK before their commencement of employment. The successful candidate therefore must be able to demonstrate their right to work status for the UK during the recruitment process. We encourage you to review the UK Home Office guidelines ahead of submitting a job application to review whether you meet the criteria and understand the immigration fees that you would be responsible for when making a visa application. All offers of employment are subject to a five year background check and criminal records check satisfactory to our Company. Successful applicants will be contacted to arrange an interview. Unfortunately due to the volume of CV's we receive we are unable to reply to unsuccessful candidates at this stage. If you have not heard from us within 2-3 weeks, your application has not be successful on this occasion. Please note should sufficient applications be received we reserve the right to close this vacancy at any time, we therefore encourage all interested applicants to apply at their earliest convenience to avoid disappointment. We are not looking to engage with any external recruitment agencies.