WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. To share the light and warmth of hospitality. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.
Salary: £27,000 up to £28,000 a year (39 Hours a week)
A WORLD OF REWARDS
Travel and food discounts: - discounted hotel nights plus 50% off F&B
Team Member Referral Program
Free Car Park
Free bus fares to and from the city centre (A1, A3 & A4)
Holiday: 28 days including bank holidays (increasing yearly)
Pension scheme
Discounted meals on duty
Discounted dental and health cover
High street discounts: with Perks at Work
Free uniforms and laundry services available, depending on the role
Grow your career: access to a network of 9000+ hotels across 100+ countries (subject to local right to work rules)
Personal Development : programmes designed to support your career and achieve your goals
A Guest Operations Supervisor is responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience while monitoring team member standards.
What will I be doing?
As a Guest Operations Supervisor, you are responsible for ensuring efficient operations of Food and Beverage outlets and the Front Desk to deliver an excellent Guest and Member experience. An Operations Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:
Ensure efficient operation of Food and Beverage outlets and Front Desk
Control the flow of customers and orders throughout service
Manage all transactions during service
Ensure all outlets are staffed according to business levels
Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality
Maximise sales revenue through up-selling and marketing programmes
Manage guest requests in a timely and efficient manner
Comply with hotel security, fire regulations and all health and safety legislation
What are we looking for?
A Guest Operations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Previous experience in organising Food and Beverage service in a range of outlets
Front Office experience in the hotel/leisure/retail sector
Excellent supervisory skills
Excellent interpersonal, communication, and delegation skills
Flexibility to respond quickly and positively to a range of work situations
Good leadership skills
Committed to delivering high levels of customer service
Interest in developing others to be part of a winning team
Excellent grooming standards
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Previous experience as a Duty Manager
Previous experience at Supervisory level
EVERY JOB MAKES THE STAY.
At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.
We know it takes hundreds of jobs to create unforgettable experiences for our guests and behind every job, theres an extraordinary person working to make each Stay magical. Thats why at Hilton, Every Job Makes the Stay.
Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company
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