IT Service Analyst
Macclesfield
28,000 - 36,000 DOE + Hybrid Working + Pension + Free Parking + Life Assurance
Excellent opportunity for an IT professional with strong technical experience across Microsoft technologies to join a global manufacturing business offering diverse project exposure, professional development, and a supportive working environment.
This company is an international leader in specialist manufacturing and engineering, operating across multiple sectors including aerospace, automotive, defence, energy, and medical. With facilities across the globe, they provide essential services to some of the world's most advanced industries and continue to invest in their technology and people.
In this role, you will deliver technical support and troubleshooting within a predominantly Windows-based environment. You will manage and monitor IT infrastructure, resolve incidents and service requests in line with ITIL processes, and take part in global projects focused on system upgrades and service improvements. You'll work with a global IT team, supporting thousands of users and ensuring a world-class service across multiple sites.
The ideal candidate will have strong technical knowledge of Microsoft technologies, networking fundamentals, and backup solutions, alongside a passion for continuous improvement and excellent communication skills.
The Role:
Provide IT support and troubleshooting across multiple sites and users
Resolve incidents and service requests in line with ITIL-based processes and SLAs
Manage and monitor network and server infrastructure in the field
Contribute to IT projects including upgrades and service improvement initiatives
Represent Group IT and deliver world-class customer service
Collaborate with global IT teams to support over 4,000 users
The Person:
Broad knowledge of Windows Server and Client operating systems
Strong understanding of Microsoft technologies: Active Directory, Group Policy, DNS, DHCP, Exchange, and NTFS
Familiarity with networking fundamentals (LAN, WAN, switches) and anti-virus software
Experience with backup technologies and data protection best practices
Excellent communication, analytical, and problem-solving skills
Able to work independently and as part of a team in a fast-paced environment
Willingness to travel occasionally (UK and abroad) for site visits or projects