We’re 1st Central, a market‑leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. We’re proud to be named Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score confirms our strong culture.
Role Summary
Digital Workspace Engineer – advanced technical support and key escalation point for digital workplace technologies. The role drives a shift‑left approach, ensuring tasks are automated or well‑documented for the fastest, most efficient resolution.
Key Responsibilities
* Implement, monitor and operate endpoint hardware, software, services and SaaS tools.
* Integrate digital workplace technologies with identity, security, vulnerability management, IT service and asset management, remote access, backup, directory services and other adjacent systems.
* Ensure stability and security through effective endpoint management, timely patching, and monitoring of device and identity anomalies.
* Support security operations processes and log, analyse, triage and prioritise incidents, service requests, problems and changes via the ITSM tool.
* Provide third‑line escalation support, troubleshooting and delivery of modern technologies.
* Document and publish knowledge‑base articles; keep team documentation, processes and procedures up‑to‑date.
* Develop and implement automation for repetitive tasks (PowerShell, Power Automate, other scripting tools).
* Lead or support projects, including imaging, packaging, deployment and lifecycle management of hardware and software.
* Engage with business lines to identify risks, propose solutions and drive continuous improvement initiatives.
* Provide on‑call and out‑of‑hours support for critical projects and incidents.
Core Skills
* Analytical and problem‑solving ability – identify patterns, causes and effects and draw conclusions from complex data.
* Pragmatic and detail‑oriented – thorough, accurate and productive approach to tasks.
* Influential communicator – gain agreement and support across diverse stakeholders.
* Continuous learner – focus on personal development and DEX improvements.
* Community builder – nurture peer networks and stay connected.
* Strong interpersonal skills – influence and effect change with senior business lines.
* Clear and impactful communication – excellent oral and written skills tailored to audience.
Experience & Knowledge
* Standard IT operations frameworks (ITIL, ITSM platforms).
* Scripting tools and languages (PowerShell, Bash, Python).
* Digital workplace tool management – tools, techniques, monitoring and integration.
* Configuration management, identity and access management, AD, desktop virtualization, collaboration platforms, and cloud‑based services.
* Endpoint management and security tools, Microsoft Intune, SCCM, Autopilot.
* Maturity in continuous engineering/agile methods to manage frequent changes.
* Knowledge of digital experience, network performance monitoring tools, desktop and application virtualization, and endpoint security.
Qualifications
* Certifications in Azure technologies and Microsoft 365 administration (e.g., AZ‑900, AZ‑104, MS‑500, MS‑102).
* Security and compliance credentials (SC‑900, AZ‑600, ITIL v4 Foundation).
* Other relevant certifications such as PL‑300, MD‑102, SC‑300, or equivalent.
Behaviours
* Self‑motivated, enthusiastic and organised.
* Strong pro‑active approach and ability to work independently and within a team.
* Flexible, positive attitude and adaptable to change.
* Driven to deliver business improvements and to stay current with emerging technologies.
Benefits & Work Model
We support flexible working – spend most time working from home with occasional office visits. You may choose to work from one of our offices in Haywards Heath, West Sussex; Salford Quays, Manchester; or Guernsey, or work remotely if you live further afield.
Further details of our benefits and perks are available. For a comprehensive list, please visit here (link removed for formatting).
People first. We offer an extraordinary working environment, energetic, supportive and inspirational workplaces. Explore the opportunities and apply today.
Intrigued? Our Talent team can answer any questions you may have. Contact us to learn more.
#J-18808-Ljbffr